KDP Support Analyst - Publishing Helpdesk (Onsite)

Amazon Development Centre (South Africa) (Proprietary) Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Onsite role

Diversity & inclusion

Job summary

Amazon Development Centre (South Africa) (Pty) Ltd. in Cape Town is hiring a Customer Support Analyst to assist Kindle Direct Publishing users. You will handle inquiries by email, phone and chat, resolve issues, and ensure fast, accurate guidance in a fast-paced environment.

The role emphasizes adherence to SLAs, collaboration with global teams, and opportunities to contribute to process improvements and internal documentation. Onsite work and a diverse, inclusive culture are highlighted.

Qualifications

• Fluent in English, both written and spoken.
• 1–2 years in a Customer Service or Contact Centre environment.
• High School Diploma or equivalent NQF qualification.
• Computer literacy (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Provide primary level of support for KDP users via mail, phone and chat.
• Navigate accounts, research policies and communicate effective solutions within SLAs.
• Identify customer pain points and suggest process improvements.
• Develop and maintain internal documentation and training materials.

Skills

Fluent in English

Customer service exp

Education

High School Diploma or NQF

Job description

Amazon Development Centre (South Africa) (Pty) Ltd. in Cape Town is hiring a Customer Support Analyst to assist Kindle Direct Publishing users. You will handle inquiries by email, phone and chat, resolve issues, and ensure fast, accurate guidance in a fast-paced environment.

The role emphasizes adherence to SLAs, collaboration with global teams, and opportunities to contribute to process improvements and internal documentation. Onsite work and a diverse, inclusive culture are highlighted.