Customer Care Intern - Publishing Support

Company : Springer Nature; Midrand; Presencial; ZAR 67.000 - 100.000; Jornada completa

Descripción de la vacante

Macmillan Education South Africa is offering a 12-month internship in the Customer Services Department in Midrand. The programme is ideal for students or graduates seeking practical experience in the publishing industry.

You will assist with daily administrative tasks, handle customer orders, respond to queries by phone and email, and help maintain customer records while collaborating with internal teams to improve service delivery.

Formación

• Matric and relevant qualification or diploma/degree in Business Administration, Communications or related field.
• Strong communication and interpersonal skills.

Responsabilidades

• Assist Customer Services with daily administrative tasks.
• Process customer orders and ensure accurate data entry.
• Respond to inquiries via phone and email professionally.
• Maintain and update customer records and filing systems.
• Collaborate with internal teams to improve service delivery.
• Support continuous improvement initiatives within the department.

Conocimientos

Strong communication

Interpersonal skills

Educación

Matric (Grade 12)

National diploma/degree in Business Administration or Communications

Descripción del empleo

Macmillan Education South Africa is offering a 12-month internship in the Customer Services Department in Midrand. The programme is ideal for students or graduates seeking practical experience in the publishing industry.

You will assist with daily administrative tasks, handle customer orders, respond to queries by phone and email, and help maintain customer records while collaborating with internal teams to improve service delivery.