Junior Workday Functional Specialist

absa; Johannesburg; On-site; ZAR 420,000 - 650,000; Full time

Job summary

Absa in Johannesburg seeks an experienced platform specialist to support and optimize HR technology cloud platforms. You will work with Workday, SAP, Sage and other HR systems to ensure smooth operation, testing, maintenance, and user support.

The role involves collaborating with configurators, delivering enhancements, and ensuring integrations and reporting align with business needs.

Qualifications

• Minimum 2 years supporting, configuring, testing, and maintaining cloud-based applications.
• Experience with Workday, SAP, Sage or other HRIS/HCM systems.
• Knowledge of HR processes, system integrations, and reporting.
• Ability to analyse problems and implement effective solutions.

Responsibilities

• Support Tier 1 case management and customer support teams with technical queries.
• Analyse and troubleshoot complex system issues; implement configuration changes.
• Ensure design, development, configuration, testing, and deployment of platform features.
• Maintain integrations, reports and business requirements with ongoing changes.
• Collaborate within a broader functional team to support the platform.
• Provide configuration support across the platform ecosystem.
• Assist with HR system enhancements, upgrades and releases.

Skills

Cloud platforms

Workday

SAP

Sage

HRIS

System testing

Troubleshooting

Business analysis

Education

National Diploma / Advanced Certificate in IT

Tools

Workday

SAP

Sage

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

This position requires an understanding of system configuration and foundational experience working on cloud-based platforms. The incumbent will work alongside a Strategic Lead and Specialist Configurators to ensure the optimal operation, maintenance, and enhancement of the overall platform. The role includes complex testing, business process design, process implementation, analysis, reporting, system support, and ongoing maintenance aligned to best practice recommendations. Exposure to Human Capital technology platforms such as Workday, SAP, Sage, and other HR-related systems will be highly advantageous. Knowledge of HR processes, system integrations, and cloud-based application support is desirable. Experience with Workday and HR technology ecosystems is relevant to the role.

Job Description

• Support Tier 1 case management and customer support teams with technical queries.
• Coordinate with team members to analyse and troubleshoot complex system issues, supporting configuration and implementation changes to the application and participating in testing and validation activities.
• Analyse business problems and processes to identify functional and non-functional solutions that meet business requirements.
• Ensure the design, development, configuration, testing, and deployment of platform features are completed successfully, considering out-of-the-box capabilities and platform best practices.
• Ensure all dependent integrations, reports, and business requirements are maintained and supported as ongoing system changes are introduced.
• Work collaboratively as part of a broader functional team responsible for the overall platform and provide cross-functional support where required.
• Perform application maintenance and manage support for platform-related incidents.
• Take ownership of business requirements for small enhancements and drive them through to implementation.
• Maintain platform stability, usability, and performance across production and non-production environments.
• Monitor application performance and identify, investigate, and remediate system errors.
• Provide configuration support across the platform ecosystem.
• Assist with estimating effort and resource requirements for releases and enhancements.
• Participate in testing cycles, ensuring test evidence is maintained according to governance standards and that identified issues are resolved through retesting and validation with business stakeholders.
• Support and maintain Workday, SAP, Sage, and other HR technology platforms, including configurations, integrations, reporting, troubleshooting, and process optimisation.
• Assist with HR system enhancement projects, upgrades, releases, and business process improvements.

Experience:

• Minimum 2 years' experience supporting, configuring, testing, and maintaining cloud-based applications or enterprise platforms.
• Experience working with Workday, SAP, Sage, or other Human Capital Management (HCM) / HR Information Systems (HRIS).
• Experience in system configuration, business process analysis, testing, reporting, and troubleshooting.
• Exposure to system integrations, release management, and application support.
• Experience supporting business users and resolving platform-related incidents.
• Knowledge of HR, Payroll, Talent Management, Recruitment, Learning, or Workforce Management processes would be advantageous.

Education

National Diplomas and Advanced Certificates: Information Technology (Required)