Junior Technical Support & Field Technician

GetWiza; Durbanville; On-site; ZAR 167,000 - 201,000; Full time

Benefits offered by this job

Structured training

Development plan

Travel reimbursement

Mentoring

Growth with a small company

Job summary

GetWiza in Durbanville, Cape Town, seeks a Junior Technical Support & Field Technician to combine field visits with first‑line technical support. You will assist residential and business clients remotely and travel to sites for FTTH, Wi‑Fi, and basic networking tasks.

A positive attitude and willingness to learn are valued, with structured training provided during the first three months. The role offers a clear development path and a monthly CTC package in the R15,000–R18,000 range.

Qualifications

• Valid South African driver’s licence.
• Reliable personal transport.
• Basic knowledge of internet connections, routers and Wi‑Fi.
• Comfortable working with computers and mobile applications.
• Clear spoken and written communication.
• Friendly and patient when assisting customers.
• Willingness to travel between customer sites.
• Residence within a 10km radius of Durbanville.

Responsibilities

• Attend residential and business customer call-outs.
• Install and replace Wi‑Fi routers and related equipment.
• Troubleshoot fibre, internet and Wi‑Fi connectivity.
• Perform first-line remote technical support.
• Configure customer routers and basic network equipment.
• Collect and deliver equipment when required.
• Assist with Wi‑Fi and network installations.
• Set up devices for routine network monitoring.
• Liaise with fibre network operators and contractors.
• Keep customers updated clearly and professionally.
• Record completed work and maintain accurate job notes.
• Escalate complex technical problems when necessary.

Skills

Driver's license

Reliable transport

Basic networking knowledge

Clear communication

Willingness to travel

Residence within 10km of Durbanville

Job description

Junior Technical Support & Field Technician – Durbanville, Cape Town.

This is a practical position combining fieldwork with first-line technical support. You will assist residential and business customers remotely and travel to customer sites for FTTH, Wi‑Fi and basic networking work.

You do not need to know everything on day one. We are looking for the right attitude, practical ability and willingness to learn. Structured training will be provided during your first three months.

R15,000 – R18,000

Duties and Responsibilities:

• Attend residential and business customer call‑outs
• Install and replace Wi‑Fi routers and related equipment
• Troubleshoot fibre, internet and Wi‑Fi connectivity
• Perform first‑line remote technical support
• Configure customer routers and basic network equipment
• Collect and deliver equipment when required
• Assist with Wi‑Fi and network installations
• Set up devices for routine network monitoring
• Liaise with fibre network operators and contractors
• Keep customers updated clearly and professionally
• Record completed work and maintain accurate job notes
• Escalate complex technical problems when necessary

Essential requirements:

• A valid South African driver’s licence
• Reliable personal transport
• Basic knowledge of internet connections, routers and Wi‑Fi
• Comfortable working with computers and mobile applications
• Clear spoken and written communication
• Friendly and patient when assisting customers
• Willingness to travel between customer sites
• Residence within a 10km radius of Durbanville

Advantageous experience:

• Previous ISP, MSP, IT support, cabling, fibre or networking experience will be advantageous, but attitude and aptitude are more important than formal qualifications.
• Knowledge of MikroTik, UniFi, TP‑Link, Reyee or similar networking equipment would also be beneficial.

This role is a good fit if you:

• Enjoy understanding how things work and solving practical problems
• Approach problems calmly and logically
• Are dependable, punctual and comfortable working independently
• Take ownership of assigned work and follow through
• Communicate early when you encounter a problem
• Have a genuine interest in networking and technology
• Are willing to learn, ask questions and accept feedback

What we offer:

• A monthly CTC package of R15,000–R18,000 per month
• Reimbursement for approved business travel
• Structured technical training and practical experience
• A written 30/60/90‑day development plan
• Exposure to fibre, Wi‑Fi, networking and managed IT services
• Direct support and mentoring
• The opportunity to grow with a small, expanding technology business

Screening and selection process:

Successfully shortlisted applicants will progress through two rounds of interviews:

• A brief virtual interview
• If shortlisted again, an in‑person interview

If you have not heard from us within two weeks of applying, please understand that your application has not been successful on this occasion.

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