Senior Network Solutions Support Engineer (Hybrid)

Placements24; Richards Bay; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Company car

Travel allowance

Health insurance

Retirement plan

Professional development

Hybrid work

Generous PTO

Labs access

Job summary

Placements24 is seeking a seasoned Technical Support Engineer to deliver high-level network support for enterprise clients in Richards Bay, KwaZulu-Natal. The role blends remote diagnostics with on-site visits and requires deep knowledge of routing, VPNs, and firewalls.

You will document troubleshooting steps, mentor junior staff, and work within a hybrid setup to ensure optimal performance of advanced network solutions for our clients.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 5+ years of experience in network engineering or advanced technical support.
• In-depth knowledge of TCP/IP, routing protocols (BGP, OSPF), VPNs, and firewalls.
• Experience with network monitoring tools such as SolarWinds or Nagios.
• Certification such as CCNA or CCNP is highly desirable.

Responsibilities

• Provide advanced technical support for network hardware and software solutions.
• Diagnose, troubleshoot, and resolve complex network connectivity and performance issues.
• Analyze network topologies and configurations to identify potential problems.
• Develop and maintain detailed technical documentation and knowledge base articles.
• Collaborate with engineering and product teams to report and resolve defects.
• Conduct remote diagnostics and on-site support visits as required.
• Manage customer escalations and ensure timely resolution of critical incidents.
• Stay up-to-date with the latest networking technologies and industry trends.
• Provide technical training and guidance to junior staff.

Skills

TCP/IP

BGP

OSPF

VPNs

Firewalls

Analytical thinking

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

SolarWinds

Nagios

Job description

Placements24 is seeking a seasoned Technical Support Engineer to deliver high-level network support for enterprise clients in Richards Bay, KwaZulu-Natal. The role blends remote diagnostics with on-site visits and requires deep knowledge of routing, VPNs, and firewalls.

You will document troubleshooting steps, mentor junior staff, and work within a hybrid setup to ensure optimal performance of advanced network solutions for our clients.