Junior Specialist Customer Service

Absa Group; Pretoria; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading financial services provider is seeking a dynamic Client Service Specialist in Pretoria to deliver outstanding support to Wholesale Banking clients. This role focuses on providing relationship-driven service, resolving queries efficiently, and enhancing client experiences through strong stakeholder relationships. Candidates should have at least 3 years of banking experience and 2 years in customer service, along with solid knowledge of transactional banking products and strong communication skills.

Qualifications

• Minimum 3 years in General Banking experience.
• At least 2 years in Customer Service and Support.

Responsibilities

• Deliver superior customer service to Wholesale Banking clients.
• Resolve queries efficiently with specialist knowledge.
• Build strong relationships with stakeholders.
• Track and analyze root causes of complaints.
• Support process optimization and digital transition initiatives.
• Ensure compliance with regulatory requirements.

Skills

Transactional Banking product knowledge

Relationship management

Risk management

Negotiation

Problem-solving

Data analytics

Strong communication

Project management skills

Education

Higher Diplomas in Business, Commerce and Management Studies

NQF Level 5/6 – Grade 12, Diploma or Degree

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

We’re looking for a dynamic Client Service Specialist to deliver an outstanding, relationship-driven experience to our Wholesale Banking clients. This role is all about providing proactive, omni-channel support and solution-based service to meet client needs holistically.

Job Description

What You’ll Do

• Deliver superior customer service and consultative support to Wholesale Banking clients.
• Resolve queries efficiently, applying specialist knowledge to ensure process integrity and continuous improvement.
• Build strong relationships with internal and external stakeholders to enhance client experience.
• Track and analyze root causes of complaints and implement improvements.
• Support process optimization and digital transition initiatives.
• Ensure compliance with regulatory and risk management requirements.

What We’re Looking For

• Qualifications: NQF Level 5/6 – Grade 12, Diploma or Degree.
• Experience:
  • Minimum 3 years in General Banking.
  • At least 2 years in Customer Service and Support.
• Skills:
  • Transactional Banking product knowledge (Domestic & Cross-Border Payments, International Banking, Doc Trade, Exchange Control, Online Banking).
  • Relationship management, risk management, negotiation, problem-solving, and data analytics.
  • Strong communication and project management skills.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised