Junior Product Assistant

NxaTel; Pretoria; On-site; ZAR 152,000 - 182,000; Full time

Benefits offered by this job

UIF

Pension when permanent

Job summary

NxaTel in Menlo Park, Gauteng, South Africa is seeking a highly organized Junior Product Assistant to support the Product Owner and team in day-to-day product development activities.

This hands-on role combines product administration, Scrum coordination, requirements documentation, task management and manual testing, with collaboration across Product, Development, QA and Support teams.

Qualifications

• Qualification or studies in product management or IT or related field.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good organisational and time-management abilities.
• Ability to understand and document business processes clearly.
• Ability to write clear instructions, requirements and acceptance criteria.
• Basic understanding of software development and testing processes.
• Comfort with digital task-management tools and collaboration.
• Ability to manage multiple tasks and follow through.
• Willingness to learn new systems and product processes.
• Independent working style with the ability to escalate when needed.

Responsibilities

• Provide day-to-day admin and operational support to the Product Owner.
• Coordinate product priorities, tasks, documentation and delivery activities.
• Prepare information and updates for product meetings.
• Follow up on tasks, blockers and delivery commitments.
• Maintain organised product records and documentation.
• Assist with product demonstrations and release preparation.
• Manage Scrum processes and daily stand-ups.
• Support sprint planning, reviews and backlog refinement.
• Allocate tasks and track progress across teams.
• Write clear user stories, acceptance criteria and business rules.
• Document user journeys and wireframes where required.
• Test features to ensure alignment with requirements and quality.

Skills

Clear written communication

Strong written and verbalcommunication

Strong attention to detail

Organisational skills

Document business processes

Write clear instructions

Software development basics

Task-management tools

Manage multiple tasks

Willingness to learn

Independent working

Education

Relevant studies in Product Management/IT/BA/Software Dev/PM

Tools

Zoho Projects

Jira

ClickUp

Trello

Figma

Miro

Lucidchart

Job description

Minimum Requirements

• Clear written communication.

NxaTel | Contract

Junior Product Assistant

Menlo Park, South Africa

Job Information

• Job Type Contract
• Salary 15000
• City Menlo Park
• Province Gauteng
• Country South Africa
• Postal Code 0063

About Us

Nxatel is a Modern Unified communication platform, for Small and Medium businesses. That allows you to get local numbers from over 10+ African countries to use on any device. It is easy to set-up. You just need is 3 minutes and you gain access to the cloud phone system, virtual meetings, team chats and cloud storing all in a secure platform

Job Description

NxaTel is looking for an organised, detail-oriented and highly accountable Junior Product Assistant to support the Product Owner and Product team in managing the day-to-day execution of product development activities across the NxaTel platform. This is a hands-on junior role that combines product administration, Scrum coordination, requirements documentation, task management and manual software testing. The successful candidate will help ensure that business requirements are clearly documented, development tasks are properly coordinated, Scrum activities take place consistently, and every feature delivered by the Development team is thoroughly tested before being approved for release. The role requires excellent written communication, strong attention to detail, structured thinking, a willingness to learn and the ability to collaborate effectively with Product, Development, Quality Assurance and Support teams.

Key Responsibilities

• Product Owner Support
• Provide day-to-day administrative and operational support to the Product Owner.
• Assist the Product Owner in coordinating product priorities, tasks, documentation and delivery activities.
• Prepare information, task updates and supporting documentation required for product meetings.
• Follow up with relevant team members on outstanding tasks, blockers and delivery commitments.
• Maintain organised and accurate product records and documentation.
• Assist with product demonstrations, release preparation and other product-related activities.
• Escalate delays, risks, defects and unresolved matters to the Product Owner promptly.
• Scrum and Sprint Coordination
• Manage and run Scrum processes and activities under the direction of the Product Owner.
• Ensure daily stand-up meetings take place consistently and remain focused on progress, priorities and blockers.
• Assist with sprint planning, sprint reviews, retrospectives and backlog refinement sessions.
• Support the preparation and execution of product sprints.
• Allocate and track tasks across the Product and Development teams.
• Ensure every sprint task has a clear owner, priority, deadline and expected outcome.
• Monitor progress throughout the sprint and follow up on outstanding work.
• Identify and elevate sprint risks, dependencies and blockers.
• Keep task statuses and sprint boards accurate and up to date.
• Support the team in improving delivery discipline and meeting agreed timelines.
• Business Requirements and Documentation
• Work with the Product Owner to understand business and customer requirements.
• Translate business requirements into clear and structured Business Logic Requirements.
• Document the purpose, scope, business rules, system behaviour and expected outcomes of each requirement.
• Write clear user stories, acceptance criteria and functional requirements.
• Document user journeys, user flows, process flows and system workflows.
• Create simple wireframes where required to communicate the expected functionality.
• Ensure requirements are written clearly enough for developers and testers to understand.
• Identify gaps, unclear requirements, dependencies and possible edge cases before development begins.
• Update documentation when approved requirements or functionality change.
• Maintain consistent naming, structure and version control across product documentation.
• Development Task Management
• Create and allocate development tasks based on approved requirements.
• Ensure tasks contain sufficient information, documentation and acceptance criteria before being assigned.
• Confirm that developers understand the requirements and expected functionality.
• Respond to questions from developers or elevate requirement decisions to the Product Owner.
• Track tasks from initial allocation through development, testing, correction and completion.
• Follow up on overdue or blocked tasks.
• Ensure verbal instructions and decisions are documented in the relevant task or product record.
• Maintain visibility of work in progress, completed work and outstanding dependencies.
• Manual Software Testing
• Perform thorough manual testing on every feature delivered by the Development team before release.
• Validate completed functionality against approved Business Logic Requirements, user stories and acceptance criteria.
• Test the complete user journey and not only the main expected scenario.
• Test different user roles, permissions, devices, browsers and account conditions where applicable.
• Identify and test edge cases, negative scenarios and unusual user behaviour.
• Confirm that existing functionality has not been negatively affected by newly developed features.
• Perform regression testing where required.
• Test integrations and data flows between relevant systems.
• Verify calculations, notifications, statuses, permissions, validations and error messages.
• Confirm that the user experience is clear, functional and aligned with the approved requirements.
• Ensure no feature is recommended for release without completing the required testing.
• Bug Reporting and Retesting
• Identify, reproduce and document software bugs clearly.
• Provide detailed steps to reproduce each bug.
• Include the expected result, actual result and supporting evidence.
• Attach screenshots, screen recordings, test accounts or examples where required.
• Assign an appropriate priority or severity to identified defects.
• Ensure bugs are allocated to the correct developer or responsible team member.
• Retest corrected bugs and confirm whether they have been resolved successfully.
• Reopen defects that have not been fully resolved.
• Maintain accurate records of open, resolved and retested defects.
• Escalate critical defects that could affect customers, billing, security or core platform functionality.
• Release and Quality Support
• Support the Product Owner in confirming whether features are ready for release.
• Ensure that required documentation, testing and approvals are completed before deployment.
• Assist with preparing release notes and summaries of completed functionality.
• Perform post-deployment checks to confirm that released functionality works correctly in the live environment.
• Report any production issues immediately.
• Support the investigation and reproduction of product issues reported by customers or the Support team.
• Help maintain clear communication between Product, Development, Quality Assurance and Support.
• Contribute to improving product quality, delivery consistency and customer experience.
• Product Administration
• Maintain product task boards, sprint records, testing evidence and supporting documents.
• Keep product requirements, user flows and process documentation organised and accessible.
• Record meeting actions, decisions, owners and due dates.
• Follow up on agreed action items.
• Prepare product progress updates and reports when requested.
• Maintain confidentiality regarding product plans, business information, customer data and system access.
• Comply with NxaTel's internal policies, processes and information-security requirements.

Key Performance Indicators

• Completion and accuracy of assigned product tasks.
• Quality and clarity of Business Logic Requirements.
• Accuracy of user stories, acceptance criteria, flows and supporting documentation.
• Consistency and effectiveness of Scrum activities.
• Accuracy of sprint boards and task statuses.
• Timely follow-up on outstanding tasks and blockers.
• Thoroughness and reliability of manual testing.
• Number of defects identified before features reach customers.
• Quality and completeness of bug reports.
• Effectiveness of regression and edge-case testing.
• Timely retesting and closure of resolved defects.
• Compliance with approved product and release processes.
• Ability to manage multiple priorities and meet agreed deadlines.
• Communication, accountability and collaboration with other teams.

Requirements

Minimum Requirements

• A qualification or relevant studies in Product Management, Information Technology, Business Analysis, Software Development, Project Management or a related field.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Good organisational and time-management skills.
• Ability to understand and document business processes.
• Ability to write clear instructions, requirements and acceptance criteria.
• Basic understanding of software development and testing processes.
• Confidence using digital task-management and collaboration tools.
• Ability to manage multiple tasks and follow through to completion.
• Willingness to learn new systems, tools and product processes.
• Ability to work independently while asking questions and escalating when necessary.

Advantageous Skills And Experience

• Exposure to Agile or Scrum working environments.
• Experience using task-management platforms such as Zoho Projects, Jira, ClickUp, Trello or similar tools.
• Experience writing user stories, functional requirements or Business Logic Requirements.
• Experience creating user flows, process flows or basic wireframes.
• Familiarity with tools such as Figma, Miro, Lucidchart or similar platforms.
• Previous manual software-testing or quality-assurance experience.
• Understanding of web applications, mobile applications, CRM systems or communication platforms.
• Experience recording and documenting software defects.
• Exposure to telecommunications, SaaS, UCaaS, CRM or customer-experience platforms.

Required Competencies

The Successful Candidate Should Demonstrate

• Strong attention to detail.
• Accountability and reliability.
• Structured and logical thinking.
• Clear written communication.
• Good problem-solving ability.
• Curiosity and willingness to learn.
• Confidence in asking questions when requirements are unclear.
• The ability to identify risks and edge cases.
• Strong follow-through and task ownership.
• The ability to work calmly under pressure.
• Professional communication and teamwork.
• The ability to receive feedback and apply it constructively.
• A commitment to product quality and customer experience.

Performance Expectations During the Contract

• Become familiar with the NxaTel platform, products and internal processes.
• Support and coordinate daily Scrum activities consistently.
• Maintain accurate product tasks, sprint boards and delivery records.
• Produce clear and structured product documentation.
• Translate business requirements into understandable development tasks.
• Test all assigned features thoroughly before release.
• Identify defects, edge cases and requirement gaps early.
• Communicate blockers and risks promptly.
• Work independently on assigned responsibilities.
• Demonstrate reliability, accountability and consistent follow-through.
• Contribute to improved sprint execution, product quality and cross-functional collaboration.

Working Relationships

The Junior Product Assistant Will Work Closely With

• Product Owner
• Development Manager
• Software Developers
• Quality Assurance team
• Customer Support team
• Operations team
• Sales and Marketing teams, where product input is required

Confidentiality and Compliance

The employee will be required to protect all confidential company, product, customer and technical information.

The employee must comply with all NxaTel policies, procedures, data-protection requirements, information-security standards and reasonable workplace instructions.

Unauthorised sharing of product information, customer data, credentials, development materials or internal business information is strictly prohibited.

Benefits

UIF

Pension when permanent