Junior Operations Admin: Billing & Claims Support

Kaelo; Gauteng; Sur place; ZAR 180 000 - 280 000; Plein temps

Résumé du poste

Kaelo is seeking an operational administration professional to support billing, claims, policy servicing and reporting for both individual and company clients in South Africa. The role emphasises accuracy, efficient service delivery and ongoing process improvements.

Core duties include processing and reconciling billing, validating information, handling claims, and updating client records while producing timely operational reports.

Qualifications

• Grade 12; a relevant administration, business or insurance qualification is advantageous.
• 1–2 years’ administration or client service experience; insurance or financial services exposure is advantageous.
• Computer literacy, including Microsoft Outlook, Word and Excel, with confidence using administration systems.

Responsabilités

• Billing administration: Process billing accurately and within agreed timelines; validate billing information and resolve discrepancies.
• Billing reconciliation: Perform billing reconciliations, investigate and resolve discrepancies, and follow up on outstanding items or client queries.
• Claims administration: Receive, capture, validate and track claims; obtain outstanding documentation and communicate progress through to finalisation.
• Client changes: Action all amendments and instructions received from clients, including member, policy, contact and billing updates, subject to required checks and approvals.
• Client servicing: Provide end-to-end servicing for individual and company clients through professional written and telephonic communication.
• Operational reporting: Compile accurate daily, weekly and monthly reports; monitor volumes, turnaround times, outstanding work and service-level performance.
• System enhancements: Assist with requirements gathering, testing, issue logging, feedback and implementation of operational system improvements.

Connaissances

Attention to detail

Accuracy

Organisation

Prioritisation

Customer focus

Clear communication

Problem-solving

Teamwork

Accountability

Adaptability

Ability to work under pressure

Formation

Grade 12

Administration or insurance qualification (advantageous)

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Kaelo is seeking an operational administration professional to support billing, claims, policy servicing and reporting for both individual and company clients in South Africa. The role emphasises accuracy, efficient service delivery and ongoing process improvements.

Core duties include processing and reconciling billing, validating information, handling claims, and updating client records while producing timely operational reports.