Junior MICE Reservations Agent

Village n Life; Cape Town; On-site; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Staff housing options

Job summary

Village n Life in Camps Bay, Cape Town, is seeking a Junior MICE Reservations Agent to join our Group Services team. This entry-level role offers practical exposure to MICE (meetings, incentives, conferences and events) while developing reservations and client service skills within the Village n Life portfolio.

You will support day-to-day handling of group, conference and event enquiries and reservations, prepare quotations, capture details, and follow up with clients and internal teams to

Qualifications

• Grade 12 or equivalent
• Hospitality/Events or related qualification advantageous
• Previous experience in reservations, hospitality, events, customer service or administration advantageous
• Strong written and verbal communication skills
• Good administrative and organisational skills
• Strong attention to detail and accuracy
• Professional telephone and email manner
• Ability to manage multiple tasks and follow up consistently
• Willingness to learn and develop within hospitality reservations and MICE
• Ability to work effectively as part of a team

Responsibilities

• Assist with MICE, group, conference and event enquiries
• Prepare quotations, proposals and booking correspondence using approved rates and templates
• Capture and maintain accurate reservation and client information
• Follow up on outstanding quotations, information and booking requirements
• Assist with booking amendments, confirmations and cancellations
• Communicate professionally with clients by telephone and email
• Support the MICE team with booking administration and coordination
• Liaise with Reservations, Sales, Revenue, Operations and Events teams as required
• Ensure client requirements and booking details are accurately recorded and communicated
• Assist with preparations for site inspections and client meetings
• Maintain organised records of enquiries, quotations and confirmed bookings
• Assist with basic reporting and booking updates
• Develop a good working knowledge of Village n Life properties, venues, accommodation and MICE offerings
• Follow company procedures relating to rates, reservations, deposits and booking terms
• Provide general administrative support to the MICE team as required

Skills

Strong communication skills

Microsoft Office proficiency

Organisational skills

Attention to detail

Team player

Professional telephone manners

Willingness to learn

Reservations experience (beneficial)

Education

Grade 12 or equivalent

Hospitality/Events qualification advantageous

Job description

Village n Life is looking for a Junior MICE Reservations Agent to join our Group Services team in Camps Bay, Cape Town.

This is an opportunity for someone at the start of their hospitality career to gain practical exposure to the MICE sector – meetings, incentives, conferences and events – while developing strong reservations and client service skills within the Village n Life portfolio.

The Role

As Junior MICE Reservations Agent, you will work alongside our MICE team to assist with the day-to‑day handling of group, conference and event enquiries and reservations.

You will help prepare quotations and booking correspondence, capture reservation details, follow up on outstanding information and communicate with clients and internal teams. Accuracy, organisation and consistent follow‑up are important, as you will help ensure bookings are correctly managed from enquiry through to confirmation.

This is a hands‑on junior role for someone who is keen to learn, comfortable working in a busy environment and interested in building a career in hospitality reservations and MICE.

Key Responsibilities

• Assist with MICE, group, conference and event enquiries


• Prepare quotations, proposals and booking correspondence using approved rates and templates


• Capture and maintain accurate reservation and client information


• Follow up on outstanding quotations, information and booking requirements


• Assist with booking amendments, confirmations and cancellations


• Communicate professionally with clients by telephone and email


• Support the MICE team with booking administration and coordination


• Liaise with Reservations, Sales, Revenue, Operations and Events teams as required


• Ensure client requirements and booking details are accurately recorded and communicated


• Assist with preparations for site inspections and client meetings


• Maintain organised records of enquiries, quotations and confirmed bookings


• Assist with basic reporting and booking updates


• Develop a good working knowledge of Village n Life properties, venues, accommodation and MICE offerings


• Follow company procedures relating to rates, reservations, deposits and booking terms


• Provide general administrative support to the MICE team as required

What We’re Looking For

• Grade 12 or equivalent


• A relevant Hospitality, Tourism, Events or related qualification would be advantageous


• Previous experience in reservations, hospitality, events, customer service or administration would be advantageous


• Strong written and verbal communication skills


• Good administrative and organisational skills


• Strong attention to detail and accuracy


• A professional telephone and email manner


• Confidence working with systems and learning new software


• Proficiency in Microsoft Office


• Ability to manage multiple tasks and follow up consistently


• Willingness to learn and develop within hospitality reservations and MICE


• Ability to work effectively as part of a team

What We Offer

• A permanent junior position within the Village n Life team


• A professional environment in one of Cape Town’s most spectacular locations


• Practical exposure to MICE, group and event reservations across the Village n Life portfolio


• Growth and training opportunities within Village n Life


• Staff housing options and access to staff facilities


• Competitive package aligned with experience