Junior E-commerce & Social Media Assistant

Placements24; Bloemfontein; On-site; ZAR 33,000 - 67,000; Part time

Benefits offered by this job

Stipend provided

Mentorship from professionals

Potential for full-time position

Job summary

Placements24, a Bloemfontein-based e-commerce company, is seeking a Junior E-commerce & Social Media Assistant. The role involves content creation, social media management, order processing, and customer inquiries in a fast-paced environment.

You will gain hands-on experience across online retail operations, with mentorship from marketing professionals and opportunities to learn day-to-day campaigns and digital strategies.

Qualifications

• High school diploma or equivalent; related diploma/certificate is a plus.
• internship or volunteer marketing/e-commerce experience preferred.
• Basic understanding of social media platforms.
• Familiar with e-commerce concepts and online shopping trends.
• Proficient in Microsoft Office or Google Workspace.
• Strong written and verbal communication.
• Excellent organizational skills and attention to detail.
• Eager to learn and proactive.

Responsibilities

• Assist in managing and updating product listings on the e-commerce site.
• Create and schedule social media content under guidance.
• Monitor social channels and respond to engagement.
• Perform basic graphic design and content edits.
• Process and track online orders and shipments.
• Handle customer inquiries via email and social media.
• Conduct market research on competitors and trends.
• Organize and maintain digital assets and content libraries.
• Support marketing with administrative tasks.
• Learn and apply best practices in e-commerce operations.

Skills

Communication skills

Organizational skills

Teamwork

Willingness to learn

Proactive attitude

Digital marketing interest

Education

High school diploma

Marketing or Digital Media diploma/certificate

Marketing internship experience

Tools

Microsoft Office

Google Workspace

Job description

About the Role

Our client, a dynamic and growing e-commerce business, is looking for an enthusiastic and eager Junior E-commerce & Social Media Assistant to join their team in Bloemfontein, Free State. This entry-level position is an excellent opportunity for an individual looking to kick-start their career in digital marketing, social media, and e-commerce. You will provide essential support to the marketing and operations teams, assisting with content creation, social media management, order processing, and customer inquiries. The ideal candidate is highly organized, a quick learner, possesses strong communication skills, and has a genuine interest in online retail and social media engagement. You will gain hands-on experience across various facets of the e-commerce business, contributing directly to daily operations and marketing efforts. This role is based in Bloemfontein and requires a dedicated individual ready to immerse themselves in a fast-paced business environment. We are committed to providing a supportive learning experience to help you develop key skills in the industry.

Key Responsibilities

• Assist in managing and updating product listings on the e-commerce website.
• Help create and schedule social media content across various platforms under the guidance of the social media manager.
• Monitor social media channels for comments, messages, and engagement, responding as appropriate.
• Assist with basic graphic design and content editing tasks for social media and website use.
• Support the processing and tracking of online orders and shipments.
• Help manage customer inquiries via email and social media, escalating complex issues as needed.
• Conduct market research on competitors and industry trends.
• Assist in organizing and maintaining digital assets and content libraries.
• Support the marketing team with ad-hoc administrative tasks.
• Learn and apply best practices in e-commerce operations and social media management.

Requirements

• High school diploma or equivalent; a relevant diploma or certificate in Marketing, Business, or Digital Media is a plus.
• Previous internship or volunteer experience in marketing, social media, or e-commerce is advantageous.
• Basic understanding of social media platforms and their functionalities.
• Familiarity with e-commerce concepts and online shopping trends.
• Proficiency in basic computer skills, including Microsoft Office Suite or Google Workspace.
• Good written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to follow instructions and work effectively in a team.
• Eagerness to learn and a proactive attitude.
• Passion for digital marketing and e-commerce.

Benefits

• Valuable internship experience in the e-commerce and social media field.
• Mentorship and guidance from experienced professionals in Bloemfontein.
• Opportunity to learn about various aspects of online business operations.
• Stipend provided for the duration of the internship.
• Exposure to real-world marketing campaigns and strategies.
• Potential for a full-time position upon successful completion of the internship.
• Gain practical skills in content creation, social media management, and customer service.