Junior Dialer Operations & Analytics Specialist

CallForce; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Dynamic team environment

Job summary

A leading BPO service provider in Cape Town is looking for a motivated Junior Dialler Administrator to maximize campaign performance. You'll be responsible for managing the dialler system, collaborating with the operations manager, and ensuring compliance in calling lists. The ideal candidate has experience in a contact centre, strong analytical skills, and proficiency in Microsoft Excel. The role offers a competitive salary and opportunities for professional improvement in a dynamic team environment.

Qualifications

• Previous experience in a contact centre environment.
• Knowledge of IT/Dialer systems.
• Proficiency in Microsoft Excel at an intermediate to expert level.

Responsibilities

• Manage and maintain the dialler to maximize campaign performance.
• Collaborate with the operations manager to ensure optimal campaign execution.
• Maintain and optimize calling lists for efficiency and compliance.

Skills

Analytical skills

Communication skills

Teamwork

Detail-oriented

Tools

Microsoft Excel

Microsoft Suite

Power BI

SQL

Job description

A leading BPO service provider in Cape Town is looking for a motivated Junior Dialler Administrator to maximize campaign performance. You'll be responsible for managing the dialler system, collaborating with the operations manager, and ensuring compliance in calling lists. The ideal candidate has experience in a contact centre, strong analytical skills, and proficiency in Microsoft Excel. The role offers a competitive salary and opportunities for professional improvement in a dynamic team environment.