Junior Coordinator Activations

RSAWEB; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Medical Aid contribution

Medical Insurance contribution

Corporate Gap Cover

Discounted Internet Connectivity

Free barista coffee, breakfasts and sn

Wellness programme (Lyra) – 24/7/365

Job summary

Octotel is seeking an organized administrator in Cape Town to support fibre reconnect/migration orders, schedule tickets, and liaise with ISPs and clients. You will also maintain internal databases and assist with project reporting and documentation.

The ideal candidate has Grade 12 and 1–2 years in admin or customer service, strong communication skills, and proficiency with Microsoft Office and CRM systems. A fast-paced environment and attention to detail are essential.

Qualifications

• Grade 12 or equivalent completed.
• 1–2 years in an administrative, customer service or similar role.
• Strong organisational and administrative skills with attention to detail.
• Customer-centric approach with focus on service delivery.
• Ability to coordinate multiple orders, tickets, and tasks.

Responsibilities

• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with ISPs regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Project monitoring and liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.

Skills

Administrative experience

Customer service

Organisational skills

Communication skills

Data entry / data capture

Education

Grade 12

Tools

Microsoft Office

Google Suite

CRM systems

Job description

Cape Town, South Africa | Posted on 08/10/2026

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town’s largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over 400 000 homes and businesses in Cape Town. We offer a choice of services from over 65 of the country’s leading Internet Service Providers.

Key Responsibilities:

• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with and providing continuous feedback to ISP’s regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Project monitoring, support and being the liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.

Requirements

• Grade 12 or equivalent.
• 1-2 years' experience in an administrative, customer service or similar role.
• Strong organisational and administrative skills with excellent attention to detail.
• Customer-centric approach with a focus on delivering excellent service.
• Ability to coordinate and manage multiple orders, tickets, and tasks simultaneously.
• Strong verbal and written communication skills with the ability to engage professionally with stakeholders.
• Proficient in Microsoft Office, Google Suite and comfortable working on CRM or ticketing systems.
• Ability to work in a fast-paced environment, manage priorities, and meet deadlines.
• Medical Aid company contribution
• Medical Insurance Company Contribution
• Corporate Gap Cover rates
• Discounted Internet Connectivity
• Free Barista prepared coffee, breakfasts and snacks.
• Employee Wellness Programme (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best!

If you haven’t heard from us within 2 weeks after your application, please consider your application unsuccessful.