Fibre Projects & Client Liaison Coordinator

RSAWEB; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Medical Aid contribution

Medical Insurance contribution

Corporate Gap Cover

Discounted Internet Connectivity

Free barista coffee, breakfasts and sn

Wellness programme (Lyra) – 24/7/365

Job summary

Octotel is seeking an organized administrator in Cape Town to support fibre reconnect/migration orders, schedule tickets, and liaise with ISPs and clients. You will also maintain internal databases and assist with project reporting and documentation.

The ideal candidate has Grade 12 and 1–2 years in admin or customer service, strong communication skills, and proficiency with Microsoft Office and CRM systems. A fast-paced environment and attention to detail are essential.

Qualifications

• Grade 12 or equivalent completed.
• 1–2 years in an administrative, customer service or similar role.
• Strong organisational and administrative skills with attention to detail.
• Customer-centric approach with focus on service delivery.
• Ability to coordinate multiple orders, tickets, and tasks.

Responsibilities

• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with ISPs regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Project monitoring and liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.

Skills

Administrative experience

Customer service

Organisational skills

Communication skills

Data entry / data capture

Education

Grade 12

Tools

Microsoft Office

Google Suite

CRM systems

Job description

Octotel is seeking an organized administrator in Cape Town to support fibre reconnect/migration orders, schedule tickets, and liaise with ISPs and clients. You will also maintain internal databases and assist with project reporting and documentation.

The ideal candidate has Grade 12 and 1–2 years in admin or customer service, strong communication skills, and proficiency with Microsoft Office and CRM systems. A fast-paced environment and attention to detail are essential.