Junior Client Success Manager - Education

Colossyan; South Africa; Remote; ZAR 680,000 - 1,068,000; Full time

Benefits offered by this job

Flexible remote work

Career growth opportunities

Peer community support

Ongoing guidance from team

Job summary

A leading client success company is seeking a Junior Client Success Manager to support students throughout their journey to medical school offers. This fully remote role involves managing a portfolio of students, ensuring satisfaction, driving retention, and mentoring junior staff. The ideal candidate has at least 2 years of experience in client-facing roles, strong communication skills, and is comfortable in a fast-paced environment. Diverse opportunities for career growth and tailored compensation reflect candidate goals.

Qualifications

• 2+ years in Client Success, Customer Support, or similar roles.
• Background in education, healthcare, or student support preferred.
• Proven ability to manage multiple clients.
• Proven ability to manage multiple clients and deliver high satisfaction outcomes.
• Experience with upselling or retention strategies is a plus.

Responsibilities

• Manage a portfolio of students from onboarding to acceptance.
• Ensure client satisfaction through proactive support.
• Drive upsell opportunities.
• Drive upsell opportunities and collect testimonials/case studies.
• Coordinate with internal teams to ensure seamless delivery of programmes.
• Mentor 1–2 junior team members and act as a mini team leader.

Skills

Client-facing experience

Communication skills

Relationship-building

Organisational skills

Handling objections

Education

Education/Healthcare background

Tools

Slack

Notion

Zoom

Google Drive

Job description

About Huzzle

At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are looking for a Junior Client Success Managers to manage and support students throughout their journey to securing medical school offers.

This is a high-impact, client-facing remote role where you will act as a trusted advisor to students and their families, ensuring programme success, driving retention, and contributing to revenue growth through upselling.

You will also take on light leadership responsibilities, mentoring junior support staff and owning the overall client experience.

Key Responsibilities

• Manage a portfolio of students, guiding them from onboarding to medical school acceptance
• Ensure high client satisfaction through proactive communication and structured support
• Reduce churn and minimise refunds by identifying risks early and resolving concerns
• Drive upsell opportunities
• Collect testimonials, success stories, and case studies from successful students
• Coordinate with internal teams to ensure seamless delivery of programmes
• Act as a point of contact for both students and parents when required
• Support and mentor 1–2 junior team members, acting as a mini team leader
• Track progress and maintain accurate records using CRM and internal tools

• 2+ years of experience in Client Success, Customer Support, Account Management, or similar roles
• Background in education, teaching, healthcare (e.g., nursing), or student support is highly preferred
• Strong communication and relationship-building skills (client-facing experience essential)
• Proven ability to manage multiple clients and deliver high satisfaction outcomes
• Experience handling objections, retention, or upselling is a strong advantage
• Highly organised with strong attention to detail and follow-through
• Comfortable working in a fast-paced, target-driven environment
• Experience with tools such as Slack, Notion, Zoom, and Google Drive
• Leadership potential or prior experience mentoring junior staff

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals