Customer Success Manager

Colossyan; South Africa; Remote; ZAR 647,000 - 1,295,000; Full time

Benefits offered by this job

Career growth opportunities

Peer community networking

Ongoing support from management

Tailored compensation matching client preferences

Tailored Compensation

Job summary

A leading tech platform in South Africa is seeking a proactive Customer Success Manager to manage and grow a portfolio of B2B clients. This role is focused on driving campaign performance, optimizing strategies for outbound leads, and strengthening long-term partnerships. The ideal candidate will have proven experience in outbound sales, excellent client management skills, and familiarity with tools like Airtable and Apollo. This position is fully remote, offering a flexible work environment.

Qualifications

• Proven experience in outbound sales or lead generation.
• Hands-on experience with cold emailing and client outreach.
• Strong understanding of B2B sales funnels.
• Experience managing multiple clients or accounts simultaneously.
• Excellent communication and client management skills.
• Strong analytical thinking and problem-solving abilities.
• Comfortable working in a fast-paced startup environment.
• Willingness to work flexible hours aligned with CST timezone.

Responsibilities

• Act as the primary contact for 30–40 B2B clients.
• Build strong, long-term client relationships.
• Analyze campaign performance and optimization opportunities.
• Develop a deep understanding of each client’s business model, ICP, and lead generation goals.
• Design and execute outbound cold email campaigns aligned with client objectives.
• Write compelling, high-converting cold email copy.
• Segment target audiences to maximize campaign relevance and performance.
• Monitor deliverability, inboxing, and campaign health.
• Apply best practices to minimize bounce rates and avoid spam filters.
• Analyze campaign performance and identify optimization opportunities.
• Continuously improve campaigns through A/B testing and iteration.
• Refresh messaging to prevent audience fatigue.
• Proactively identify and resolve issues before escalation.
• Drive client satisfaction, retention, and referrals.
• Represent the company with professionalism and commercial awareness.

Skills

Outbound sales or lead generation

Cold email, LinkedIn outreach, or cold calling

B2B sales funnels and lead generation strategies

Analytical thinking and problem-solving

Excellent communication and client management

Multi-client management

Adaptability in fast-paced environments

CST Timezone

Communication Skills

Tools

Airtable

Smartlead

Instantly

Apollo

Clay

Job description

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.
Job Summary

We are hiring a highly proactive and strategic Customer Success Manager (CSM) to manage and grow a portfolio of B2B clients. This is a client-facing role focused on driving campaign performance, optimizing outbound strategies, and building long-term partnerships.

You will act as the bridge between clients and campaign execution—owning results, improving performance, and ensuring consistent delivery of high-quality leads.

Key Responsibilities

• Act as the primary point of contact for 30–40 B2B clients
• Build strong, long-term client relationships based on trust, transparency, and performance
• Lead regular client check-ins to review results, gather feedback, and align on strategy
• Develop a deep understanding of each client’s business model, ICP, and lead generation goals
• Design and execute outbound cold email campaigns aligned with client objectives
• Write compelling, high-converting cold email copy
• Segment target audiences to maximize campaign relevance and performance
• Monitor deliverability, inboxing, and campaign health
• Apply best practices to minimize bounce rates and avoid spam filters
• Analyze campaign performance and identify optimization opportunities
• Continuously improve campaigns through A/B testing and iteration
• Refresh messaging to prevent audience fatigue
• Proactively identify and resolve issues before escalation
• Drive client satisfaction, retention, and referrals
• Represent the company with professionalism and commercial awareness

• Proven experience in outbound sales or lead generation

• Hands-on experience with cold email, LinkedIn outreach, or cold calling
• Strong understanding of B2B sales funnels and lead generation strategies
• Experience managing multiple clients or accounts simultaneously
• Excellent communication and client management skills
• Strong analytical thinking and problem-solving abilities
• Comfortable working in a fast-paced startup environment
• Willingness to work flexible hours aligned with CST timezone

Technical Tools Experience (Preferred):

• Airtable
• Smartlead
• Instantly
• Apollo
• Clay

Nice to Have

• Experience working in a B2B lead generation agency
• Background in managing high-volume client portfolios
• Advanced knowledge of email deliverability and outbound infrastructure

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals