Junior Banking Sales & Service Consultant

Absa Group; Robertson; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Absa Group in South Africa seeks a customer-focused banker to deliver needs-based sales and exceptional service across retail banking products. You will handle end-to-end customer needs, support digital adoption, manage branch flow, and maintain compliance with FAIS, TCF, and risk governance while building lasting customer relationships.

The role emphasizes delivering a seamless in-branch experience, meeting sales targets, and contributing to a professional banking environment that promotes

Qualifications

• Experience in delivering sales and service across banking products.
• Knowledge of FAIS, TCF and risk governance.
• Strong communication and customer service skills.
• Ability to work across channels and handle end-to-end customer needs.

Responsibilities

• Deliver efficient customer service and resolve queries with minimal handovers.
• Champion digital and self-service adoption to reduce assisted transactions.
• Manage customer flow, hosting, and queue redirection.
• Operate flexibly across diverse branch formats and customer segments.
• Perform simplex sales and generate leads for advisory teams.
• Ensure compliance, risk management, and governance standards.
• Support DHA/MVNO administrative processes in select branches.
• Manage branch devices to ensure functionality, uptime, and customer convenience.
• Contribute to a professional, welcoming, and service-focused environment.
• Uphold brand standards and operational discipline.

Skills

Sales

Customer service

FAIS compliance

Cross-selling

Relationship management

Regulatory training

Education

National Diploma in Business/Commerce/Management

National Senior Certificate (Matric)

Tools

CRM

Job description

Absa Group in South Africa seeks a customer-focused banker to deliver needs-based sales and exceptional service across retail banking products. You will handle end-to-end customer needs, support digital adoption, manage branch flow, and maintain compliance with FAIS, TCF, and risk governance while building lasting customer relationships.

The role emphasizes delivering a seamless in-branch experience, meeting sales targets, and contributing to a professional banking environment that promotes