Job: IT Service Delivery Intern

Company : Corteva Agriscience; Centurion; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Corteva Agriscience is seeking an IT Service Delivery Intern to provide multi-channel IT support and help manage local IT infrastructure. You will assist in system implementations and drive user adoption of IT solutions across Corteva employees.

As a core part of the IT team, you will act as a super user, resolve issues, and contribute to knowledge management and training materials to enhance productivity.

Qualifications

• Bachelor's degree in a relevant field is required.
• Knowledge of End User Computing environments (Windows, iOS) a plus.
• Certifications like ITIL and PMP and familiarity with ServiceNow are advantageous.

Responsibilities

• Execute local IT infrastructure and end-user computing activities.
• Support IT projects and service implementations at the site.
• Provide multi-channel IT support and issue resolution for Corteva employees.
• Deliver user training and contribute to change management initiatives.

Skills

End User Computing

Windows & iOS management

Customer focus

Training & change management

Education

Bachelor's degree in a relevant field

Tools

ServiceNow

SharePoint

Office 365

PowerApps

Job description

As IT Service Delivery Intern, you will be responsible for providing multi-channel IT support and ensuring seamless technology experiences for Corteva employees. You will assist in managing local IT infrastructure, supporting system implementations, and driving user adoption of IT solutions. By resolving technical issues, collaborating on projects, and acting as a super user, you will help deliver efficient, reliable IT services that empower our teams and enhance productivity.

Responsibilities

• As an infrastructure and technology expert they contribute by:Executing all local IT operational activities: infrastructure, computers, end user computing, telecom etc
• As a builder they contribute by: Ensuring efficient, effective, and aligned IT operational processes at Corteva
• As an operator they contribute by:Functioning as a super user, carrying out user training, changing management and ensuring regular IT communication at local levels
• Knowledge Management:Create and update knowledge articles and training materials

Qualifications

• Relevant bachelor's degree required
• Knowledge of End User Computing environment using Windows based desktops and laptops (Windows 7 and higher) and Apple iOS mobiles
• Industry leading certification like ITIL & PMP and knowledge of ServiceNow tool a plus
• Knowledge of Microsoft SharePoint, Microsoft Office 365, PowerApps, and mobile computing devices is a plus
• Focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness