Job: Graduate Support Analyst

Company : MRI Software; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

MRI Software in Cape Town is seeking a motivated Graduate Software Support Analyst to join our dynamic team. This role involves providing technical support and troubleshooting for MRI software products, working closely with clients and internal teams.

It is an opportunity to develop skills and gain hands-on experience in a corporate software environment, specifically requiring knowledge of SQL and PL/SQL. The role focuses on becoming the primary customer contact, analysing complex issues, and

Qualifications

• Knowledge of SQL and PL/SQL.
• Experience applying these skills in the Education sector is preferable.

Responsibilities

• Provide technical support and troubleshooting for MRI software products.
• Be the primary point of contact for customers, assisting with questions and technical issues.
• Analyse complex software issues.

Skills

Analytical thinking

Customer focus

Team collaboration

Tools

SQL

PL/SQL

Job description

MRI Software is seeking a motivated Graduate Software Support Analyst to join our dynamic team. This role involves providing technical support and troubleshooting for software products, working closely with clients and internal teams. It is an opportunity to develop skills and gain hands-on experience in a corporate software environment, specifically requiring knowledge of SQL and PL/SQL.

Responsibilities

• Provide technical support and troubleshooting for MRI software products
• Be the primary point of contact for customers, assisting with a wide range of questions and technical issues
• Analyse complex software issues

Qualifications

• Existing knowledge of SQL and PL/SQL
• Practical experience applying these skills within the Education sector is preferable