Job: Graduate Software Support Analyst

Company : MRI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MRI Software is seeking a motivated Graduate Software Support Analyst to join their Support Services team in Cape Town, South Africa. This role involves providing technical support and troubleshooting software issues for clients using MRI’s suite of real estate software solutions.

You will be the primary point of contact for customers and will collaborate with internal teams to resolve technical queries. The successful candidate will gain hands-on experience in first-line support, work with

Responsibilities

• Provide first-line technical support to clients on software products
• Troubleshoot SQL and PL/SQL-related issues
• Analyse complex software problems and determine resolutions
• Deliver a professional, empathetic, and responsive customer experience
• Collaborate with internal teams to improve software performance and client satisfaction
• Maintain detailed records of support cases and resolutions

Job description

MRI Software is seeking a motivated Graduate Software Support Analyst to join their Support Services team. This role involves providing technical support and troubleshooting software issues for clients using MRI’s suite of real estate software solutions. You will be the primary point of contact for customers and will collaborate with internal teams to resolve technical queries.

Responsibilities

• Provide first-line technical support to clients on software products
• Troubleshoot SQL and PL/SQL-related issues
• Analyse complex software problems and determine resolutions
• Deliver a professional, empathetic, and responsive customer experience
• Collaborate with internal teams to improve software performance and client satisfaction
• Maintain detailed records of support cases and resolutions

Qualifications