Job: Customer Service Graduate

Company : Smith+Nephew; Johannesburg; On-site; ZAR 223,200 - 279,000; Full time

Job summary

Smith+Nephew is looking for a Customer Service Graduate in Johannesburg, Gauteng. The role involves managing customer communications and processing orders in a timely manner to ensure exceptional service. You will work closely with various departments to achieve departmental goals.

The ideal candidate requires a Bachelor of Commerce degree and strong customer service skills. Smith+Nephew promotes a supportive work environment focused on innovation and employee growth.

Qualifications

• Strong customer service background and ability to respond to customer inquiries promptly.
• Excellent communication skills and ability to collaborate with various teams.
• Experience in order processing and managing customer transactions.

Responsibilities

• Manage customer emails and calls promptly.
• Process customer orders within 24 hours.
• Build and maintain strong customer relationships.

Skills

Customer service expertise

Effective communication

Order processing

Team collaboration

Education

Bachelor of Commerce Degree

Matric Qualification

Job description

Smith+Nebhew is offering an exciting opportunity for a Customer Service Graduate in Gauteng. Reporting to the Inventory and Supply Planning Manager, the role involves planning, purchasing, and managing the supply of materials from vendors to warehouses while adhering to source and distribution agreements. The successful candidate will focus on providing exceptional customer service, managing communications, and ensuring efficient order processing to meet customer expectations. Smith+Nebhew is dedicated to innovation, diversity, and employee well-being, fostering a work environment that promotes professional and personal growth.

Responsibilities

• Manage customer emails and calls, responding promptly
• Process customer orders within 24 hours to meet service level agreements (SLAs)
• Ensure transactions are accurate and deliveries are timely
• Prioritize and plan workload to achieve departmental goals
• Adhere to document management and control regulations
• Build and maintain strong customer relationships
• Address customer inquiries and disputes within required response times
• Proactively resolve queries and seek guidance from the Team Lead when necessary
• Use customer and third-party systems/portals effectively
• Collaborate with Sales, Marketing, Finance, Supply Chain, Logistics, and Warehouse teams

Qualifications

• Matric Qualification
• Bachelor of Commerce Degree or a similar qualification