ITIL 4 Support Engineer: Cloud & Hybrid Operations

SavageOne Pty Ltd; Johannesburg; On-site; ZAR 420,000 - 540,000; Full time

Job summary

SavageOne Pty Ltd in Johannesburg is seeking an experienced ITIL 4 Support Engineer to join our technical operations team. You will be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change and configuration management in line with ITIL 4 best practices.

The role covers cloud (AWS/OpenShift) and on‑premise infrastructure and requires strong operational discipline, proactive monitoring and clear documentation to keep stakeholders informed.

Qualifications

• Mandatory ITIL 4 Foundation certification.
• Proven experience in incident and problem management.
• Experience with AWS, OpenShift, and hybrid IT environments.
• Proficiency with monitoring systems, SharePoint, and service desk platforms.
• Strong documentation and stakeholder communication.

Responsibilities

• Deliver 1st-line and preventative technical support across IT systems.
• Perform incident resolution, root cause analysis, and escalation.
• Apply change and configuration management with accurate documentation.
• Monitor system health and performance; conduct regular checks and patching.
• Support deployments in pre-production and production environments.
• Communicate incident status and updates to stakeholders and service desk.
• Collaborate with vendors and internal teams during escalations and handovers.
• Ensure compliance, access control, and audit documentation.

Skills

ITIL 4 Foundation

Incident management

Problem management

Change management

Configuration management

Monitoring

Documentation

Stakeholder communication

Tools

ASICS

ServiceNow

Remedy

Jira

SharePoint

Job description

SavageOne Pty Ltd in Johannesburg is seeking an experienced ITIL 4 Support Engineer to join our technical operations team. You will be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change and configuration management in line with ITIL 4 best practices.

The role covers cloud (AWS/OpenShift) and on‑premise infrastructure and requires strong operational discipline, proactive monitoring and clear documentation to keep stakeholders informed.