IT Technician

Ingrain; South Africa; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Ingrain is seeking a technically competent IT Technician to provide day-to-day support across the organisation. The role focuses on Zoho administration, MDM, Windows and 365 environments, with strong emphasis on end-user assistance and security.

You will manage devices, assist with network and database tasks, and ensure data protection across the IT landscape, reporting to the IT Department. The position is on-site at our offices in South Africa.

Qualifications

• Hands-on Zoho administration experience essential.
• Experience with Mobile Device Management (MDM) and device security.
• Strong end-user support and hardware troubleshooting skills.
• Experience with Windows and Microsoft 365 environments.
• Familiarity with data protection and cybersecurity basics.

Responsibilities

• Provide Zoho platforms administration and user management.
• Enrol and manage company devices; monitor compliance and security.
• Install, configure and troubleshoot desktops, laptops, printers and other IT equipment.
• Support LAN/WAN connectivity, backups, and databases where needed.
• Maintain asset registers and assist with vendor coordination.

Skills

Zoho administration

MDM

End-user support

Network troubleshooting

Cybersecurity awareness

Education

Information Technology qualification

Tools

Zoho One

Microsoft 365

Active Directory

PowerShell

Job description

Introduction

An exciting opportunity is available for a technically competent, hands-on and service-oriented In-House IT Technician to provide reliable day-to-day IT support across an established organisation.

The successful candidate will be responsible for the administration, maintenance, security and support of the organisation's IT infrastructure, hardware, software, databases, networks, user accounts and mobile devices, while serving as the internal point of contact for IT-related matters.

Practical hands-on experience with Zoho applications and the Zoho ecosystem is a mandatory requirement for this position.

Duties & Responsibilities

Zoho Systems Administration – Mandatory

• Provide day-to-day administration and technical support across the organisation's Zoho platforms, including relevant Zoho One applications.
• Manage user profiles, roles, permissions, access rights and account configurations.
• Manage system access during employee onboarding and offboarding.
• Troubleshoot Zoho user, workflow, application and integration issues.
• Maintain data accuracy and system integrity.
• Support reports, dashboards, forms, workflows, data imports/exports and system integrations.
• Provide user guidance and liaise with Zoho support or external service providers when required.

Mobile Device Management (MDM) – Mandatory

• Administer, enrol, configure and manage company-issued smartphones, tablets and other supported devices.
• Conduct daily monitoring of managed devices, including compliance, security alerts, operating-system updates, device health and online/offline status.
• Identify and escalation inactive, non-compliant, compromised, lost or stolen devices.
• Apply approved security policies, password controls, screen-lock requirements, application controls and device restrictions.
• Remotely deploy and update approved applications.
• Troubleshoot device enrolment, synchronisation and access issues.
• Where authorised, lock, locate, restrict or remotely wipe devices.
• Maintain accurate MDM records, including assigned users, device details and status.

Hardware, Software & End-User Support

• Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners and other IT equipment.
• Diagnose hardware faults and coordinate repairs or replacements.
• Configure new equipment for employees.
• Install, update and support approved software.
• Provide support across Microsoft Windows and Microsoft Office/Microsoft 365 environments.
• Respond to and resolve hardware, software, email, access and system-related support requests.
• Maintain IT support records and escalation complex issues where necessary.

Network, Database & Connectivity Support

• Support company databases and information systems.
• Assist with user permissions, data access, imports/exports, data integrity and backups.
• Provide first-line support for LAN, WAN, Wi-Fi and internet connectivity.
• Troubleshoot connectivity problems and liaise with service providers regarding outages.
• Assist with routers, switches, wireless access points, VPN/remote access and secure network connectivity.

Cybersecurity, Backups & Data Protection

• Install, configure, maintain and monitor antivirus and endpoint-protection software.
• Ensure endpoint protection remains active, updated and compliant.
• Monitor and report suspicious activity, malware, unauthorised access and potential data breaches.
• Support password security, multi-factor authentication and phishing-prevention initiatives.
• Monitor critical backups and verify successful completion.
• Assist with data restoration, disaster recovery and business continuity.
• Support information security and POPIA/data protection requirements.

IT Assets, Email & Cloud Administration

• Maintain an accurate IT asset register covering hardware, software, licences, subscriptions, warranties and assigned users.
• Track the allocation, movement, return, replacement and disposal of IT equipment.
• Administer and troubleshoot company email, shared mailboxes, cloud storage, file-sharing and communication platforms.
• Liaise with approved IT suppliers and service providers where required.

Desired Experience & Qualification

• Relevant qualification in Information Technology, Information Systems, Computer Science, Network/Systems Administration, IT Support or a related recognised field.
• Minimum 3–5 years' practical IT support/technician experience.
• Demonstrable hands-on Zoho administration experience – essential.
• Practical Mobile Device Management (MDM) experience, including enrolment, configuration, monitoring, security and remote device administration.
• Strong hardware and software troubleshooting skills.
• Experience supporting Microsoft Windows and Microsoft Office/Microsoft 365.
• Database support and network/internet troubleshooting experience.
• Experience with backups, data recovery, cybersecurity and endpoint protection.
• Experience managing IT assets, licences and user access.
• Strong direct end-user technical support experience.
  Please note: Candidates without practical, hands-on Zoho administration experience will not be considered.

Technical Skills

Candidates should have practical knowledge across a combination of the following:

Zoho Administration | MDM | Microsoft 365 | Windows | Desktop & Laptop Hardware | User & Access Management | Database Support | LAN/WAN/Wi-Fi | TCP/IP | Routers & Switches | Antivirus & Endpoint Protection | Backup & Recovery | Cloud & Email Administration | Remote Support | Patch Management | Cybersecurity | IT Asset Management | POPIA/Data Protection

Advantageous Experience

Experience in the following would be beneficial:

• Zoho One, CRM, People, Analytics or Creator
• Microsoft 365 administration
• Active Directory / Microsoft Entra ID
• SQL
• PowerShell or scripting
• Firewall and network security
• Cloud administration
• Helpdesk/ticketing systems

Package & Remuneration

To be discussed.