IT Technician

Ivanhoe; Gauteng; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Ivanhoe Mines is seeking an IT Technician in Gauteng to install, configure and maintain desktops, laptops, printers, projectors and network devices across our sites, ensuring high availability and optimal performance. You will provide end-user support, manage incidents, and assist with security measures and data backup procedures while adhering to company policies and safety standards.

This role requires strong hardware and software troubleshooting, excellent communication and a proactive

Qualifications

• Minimum 5 years' experience with data management and hardware/software support.
• Grade 12
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Valid driver's license
• Degree or Diploma in an ICT related field (advantageous)
• CompTIA Security+ Certification
• MCSA Microsoft Certified Solutions Associate Qualification
• CCNA certified / Fortinet NSE4 - 7 (advantageous)

Responsibilities

• Reporting, Monitoring & Evaluation, Audit: Ensure that ICT reporting aligns with standards.
• Install and configure ICT equipment and software (including desktops, laptops, printers, data projectors, VC equipment, access control, handheld devices, applications).
• Maintain desktops and laptops.
• Maintain current and accrued inventory of technology hardware, software & resources (100% accuracy of asset register).
• Identify and prepare old hardware for disposal according to company policy.
• Provide support on hardware and software (including desktops, laptops, printers, data projectors, VC equipment, access control, handheld devices, applications).
• Troubleshoot and diagnose all reported issues.
• Provide 1st level network support: Troubleshooting and resolving networking issues and escalate if necessary.
• Add and set up new users on all relevant system.
• Access the Help Desk to record, accept or resolve IT calls logged.
• Troubleshooting and diagnosing of all reported issues on the helpdesk.
• Provide subject matter expertise and skills in area of responsibility; advising on solutions to enhance or ensure department effectiveness.
• Establish and maintain good working relationships and an effective communication system within the operation.
• Housekeeping (DC, UPS Room, Tech Room and Office equipment installs).
• Alert Monitoring
• Day to day cost Management (1 cost saving initiative per quarter).
• Seek own development and leaning opportunities (1 Intervention per quarter).
• Repairing and replacing equipment as necessary.
• Security Management: assisting in implementing security measures to protect systems, networks, and data from cyber threats.
• Adhere to Company policies, procedures and relevant legislation; manage non-compliance issues.
• Model behaviour with Safety, Health and Environment Vision and Values.
• Maintain healthy team relationships; share knowledge; effective communication.
• Effective Self Management: manage own work performance and timelines.

Skills

TCP/IP

Troubleshooting

Network troubleshooting

Hardware support

Software support

Incident management

Asset management

Driver's license

Education

ICT-related degree/diploma

CompTIA A+

CompTIA Network+

CompTIA Security+

MCSA

CCNA

Fortinet NSE4

Job description

IVANHOE MINES is looking for a IT Technician.

Ivanhoe Mines is a leading Canadian mining company committed to becoming a global leader in the supply of critical resources required to transition our world to a low-carbon, renewable future. Ivanhoe is focused on developing and expanding its four principal mining and exploration projects in Southern Africa. The development of the Kamoa-Kakula copper mining complex in the Democratic Republic of Congo(DRC), the Platreef palladium-rhodium-platinum-nickel-copper-gold discovery in South Africa, the extensive redevelopment and upgrading of the historic Kipushi zinc-copper-germanium-silver mine, also in the Democratic Republic of Congo and exploration on the Western Foreland, near Kamoa-Kakula.

Play your part in our teamsucceeding...

Purpose of the role:

Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction. Responsible for installing and maintaining computer systems and networks in order to achieve the highest functionality and optimize the role of technology.

Requirements:

• A minimum of 5 years' experience with data management and general hardware and software support.
• Grade 12
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Valid driver's license
• Degree or Diploma in an ICT related field (advantageous)
• CompTIA Security+ Certification
• MCSA Microsoft Certified Solutions Associate Qualification
• CCNA certified / Fortinet NSE4 - 7 (advantageous)

Minimumadvanced skills and knowledge in:

• Create an account for the user by using the applicable application.
• Trouble shoot software related problems.
• Apply the incident management procedure.
• Demonstrate an advance understanding of TCPIP protocols.
• Support hardware and software platforms adopted by the Company.
• Troubleshoot network related problems.

Your Key Performance Activities will include but not limited to:

• Reporting, Monitoring & Evaluation, Audit: Ensure that all ICT reporting is aligned with standards, guidelines and schedules.
• Install and configure ICT equipment and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
• Maintain desktops and laptops.
• Maintain current and accrued inventory of technology hardware, software & resources (100% accuracy of asset register).
• Identify and prepare old hardware for disposal according to company disposal policy.
• Provide support on hardware and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
• Troubleshoot and diagnose all reported issues.
• Provide 1st level network support: Troubleshooting and resolving of any issues with the networking infrastructure and to elevate if necessary.
• Add and set up new users on all relevant system.
• Access the Help Desk to record, accept or resolve all IT calls that has been logged.
• Troubleshooting and diagnosing of all reported issues on the helpdesk.
• Provide subject matter expertise and skills in area of responsibility; advising on solutions to enhance or ensure the effectiveness of the department/section.
• Establish and maintain good working relationships and an effective / sound communication system within the operation.
• Housekeeping (DC, UPS Room, Tech Room and Office equipment installs etc.)
• Alert Monitoring
• Day to day cost Management (1 cost saving initiative per quarter).
• Seek own development and leaning opportunities (1 Intervention per quarter).
• Repairing and replacing equipment as necessary.
• Security Management: Assisting in implementing and maintaining security measures to protect the organization's computer systems, networks, and data from cyber threats. This includes antivirus software management, access control, and data backup procedures.
• Takes cognisance of and adhere to Company policies, procedures and relevant legislation. Manage and report on non-compliance issues.
• Model behaviour that is consistent with the Company Safety, Health and Environment Vision and Values. Manage and report on non-compliance issues.
• Effective Team Player:
  • Maintain and manage healthy relationships within own team and across teams.
  • Responsible to provide support to team within area of responsibility.
  • Responsible to share knowledge and skills with co-workers.
  • Responsible to use communication and feedback channels effectively.
• Effective Self Management: Responsible for managing own work performance and completing tasks as per set timelines and standards.