IT Technician

Ivanhoe Mines; Gauteng; Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Zusammenfassung

IVANHOE MINES in South Africa seeks an IT Technician to provide technical support and guidance for IT systems and users, either directly or by phone, e-mail or other network interaction. You will install and maintain computer systems and networks to achieve optimum functionality.

The role requires 5+ years in data management and hardware/software support, with CompTIA A+/Network+ and other certifications, a valid driver’s license, and a related ICT degree being advantageous.

Qualifikationen

• Minimum 5 years' experience in data management and hardware/software support.
• CompTIA A+ and Network+ certifications required.
• Valid driver's license.
• CompTIA Security+, MCSA, CCNA/Fortinet NSE4 (advantageous).

Aufgaben

• Install and configure ICT equipment and software.
• Maintain desktops and laptops.
• Manage asset inventory with 100% accuracy.
• Provide 1st level network support and issue escalation.
• Troubleshoot ICT issues and helpdesk tickets.
• Ensure compliance with company policies and security measures.

Kenntnisse

IT support

Data management

TCP/IP knowledge

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Ausbildung

Grade 12

ICT-related degree or diploma (advantageous)

Jobbeschreibung

IVANHOE MINES is looking for a IT Technician.

Ivanhoe Mines is a leading Canadian mining company committed to becoming a global leader in the supply of critical resources required to transition our world to a low-carbon, renewable future. Ivanhoe is focused on developing and expanding its four principal mining and exploration projects in Southern Africa. The development of the Kamoa-Kakula copper mining complex in the Democratic Republic of Congo(DRC), the Platreef palladium-rhodium-platinum-nickel-copper-gold discovery in South Africa, the extensive redevelopment and upgrading of the historic Kipushi zinc-copper-germanium-silver mine, also in the Democratic Republic of Congo and exploration on the Western Foreland, near Kamoa-Kakula.

Play your part in our team succeeding...

Purpose Of The Role

Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction. Responsible for installing and maintaining computer systems and networks in order to achieve the highest functionality and optimize the role of technology.

Requirements

• A minimum of 5 years' experience with data management and general hardware and software support.
• Grade 12
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Valid driver's license
• Degree or Diploma in an ICT related field (advantageous)
• CompTIA Security+ Certification
• MCSA Microsoft Certified Solutions Associate Qualification
• CCNA certified / Fortinet NSE4 - 7 (advantageous)

Minimum advanced skills and knowledge in:

• Create an account for the user by using the applicable application.
• Trouble shoot software related problems.
• Apply the incident management procedure.
• Demonstrate an advance understanding of TCPIP protocols.
• Support hardware and software platforms adopted by the Company.
• Troubleshoot network related problems.

Your Key Performance Activities will include but not limited to:

• Reporting, Monitoring & Evaluation, Audit: Ensure that all ICT reporting is aligned with standards, guidelines and schedules.
• Install and configure ICT equipment and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
• Maintain desktops and laptops.
• Maintain current and accrued inventory of technology hardware, software & resources (100% accuracy of asset register).
• Identify and prepare old hardware for disposal according to company disposal policy.
• Provide support on hardware and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
• Troubleshoot and diagnose all reported issues.
• Provide 1st level network support: Troubleshooting and resolving of any issues with the networking infrastructure and to escal…
• Add and set up new users on all relevant system.
• Access the Help Desk to record, accept or resolve all IT calls that has been logged.
• Troubleshooting and diagnosing of all reported issues on the helpdesk.
• Provide subject matter expertise and skills in area of responsibility; advising on solutions to enhance or ensure the effectiveness of the department/section.
• Establish and maintain good working relationships and an effective / sound communication system within the operation.
• Housekeeping (DC, UPS Room, Tech Room and Office equipment installs etc.)
• Alert Monitoring
• Day to day cost Management (1 cost saving initiative per quarter).
• Seek own development and leaning opportunities (1 Intervention per quarter).
• Repairing and replacing equipment as necessary.
• Security Management: Assisting in implementing and maintaining security measures to protect the organization's computer systems, networks, and data from cyber threats. This includes antivirus software management, access control, and data backup procedures.
• Takes cognisance of and adhere to Company policies, procedures and relevant legislation. Manage and report on non-compliance issues.
• Model behaviour that is consistent with the Company Safety, Health and Environment Vision and Values. Manage and report on non-compliance issues.
• Effective Team Player:
  • Maintain and manage healthy relationships within own team and across teams.
  • Responsible to provide support to team within area of responsibility.
  • Responsible to share knowledge and skills with co-workers.
  • Responsible to use communication and feedback channels effectively.
• Effective Self Management: Responsible for managing own work performance and completing tasks as per set timelines and standards.