IT Technical Project Coordinator

BETSoftware; KwaZulu-Natal; On-site; ZAR 120,000 - 160,000; Full time

Job summary

BETSoftware is looking for an IT Support Specialist based in KwaZulu-Natal, South Africa. The role includes providing technical support for IT projects, managing customer communications, and ensuring compliance with data protection policies.

Applicants should have at least Matric and 1 year of experience in a similar role. Additional qualifications such as a Diploma in Computer Systems and ITIL certification are advantageous. Experience in a service desk environment is preferred.

Qualifications

• 1 year experience in a similar role.
• Experience in a service desk/help desk environment.
• Experience in networking and telecoms.

Responsibilities

• Provide technical support for all IT project related services.
• Manage customer contact to provide service excellence.
• Ensure the protection of all users’ data in compliance with company policies.

Skills

Technical support

Customer service

ITIL framework

Troubleshooting

Education

Matric

Diploma or Degree in Computer Systems

ITIL Foundation certification

Tools

Microsoft applications

Job description

Responsibilities

• Technical support for all IT Project related services.
• Management of customer contact to provide service excellence.
• Management of ITSM ticketing system aligned with ITIL framework, reporting and time management.
• Management of any escalations relating to infrastructure.
• Assisting management with IT operational issues and activities.
• Assist IT Infrastructure PMO Team.
• Assisting with team resource planning.
• Assist with the preparation of financial reports for senior management.
• Organize and minute meetings.
• Troubleshoot and respond to multichannel tickets logged within the required response and resolution Service Level Agreements (SLA).
• Compile technical standard operating procedures for all known errors.
• Compile and assist with daily incident, service request and change management reporting.
• Feedback to the customers on the status of all unresolved queries.
• Ensure the protection of all users’ data in compliance with company policies.
• Constructively participate as a member of the wider IT department.
• Undertake any other tasks or one‑off projects which may be assigned from time to time.

Qualifications

• Matric.
• 1 year experience in a similar role.
• Diploma or Degree in Computer Systems – advantageous.
• CAPM – advantageous.
• Agile Certification (Scrum, XP, Kanban) – advantageous.
• Microsoft Systems Engineer (MCSE) – advantageous.
• ITIL Foundation certification – advantageous.
• Experience in a service desk/help desk environment, infrastructure remote support – advantageous.
• Experience with service level agreements and maintenance.
• Experience in networking and telecoms covering Microsoft applications.