IT Support Technician - Lesedi

Schauenburg Systems; Lesedi Local Municipality; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Schauenburg Systems seeks an IT Support Technician to install and configure hardware and software, troubleshoot issues, and perform routine maintenance on site in South Africa. The role focuses on delivering front-line support for application software and hardware in a mining environment, ensuring reliability and user satisfaction.

You will collaborate with teammates, document all actions, and adhere to health and safety policies while delivering timely, professional service and assisting with

Qualifications

• Matric certificate and relevant IT certifications.
• 1-2 years of experience in supporting and maintaining computer software and hardware.
• Proficiency in Microsoft 365 Fundamentals.

Responsibilities

• Install and configure IT hardware and software components.
• Troubleshoot hardware and software issues.
• Perform tests and evaluations of new software and hardware.
• Provide front line software support to external and internal customers.
• Ensure tickets are updated with notes and resolved within SLA.
• Maintain housekeeping and adhere to company guidelines.

Skills

Troubleshooting

Customer support

Documentation

Communication

Teamwork

Education

Matric Certificate

CompTIA ITF+ or CompTIA A+

Microsoft 365 Fundamentals

Tools

Microsoft Office 365

Job description

Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector.

MINIMUM REQUIREMENTS

• Matric Certificate.
• CompTIA ITF+ or CompTIA A+ Certificate
• Microsoft 365 Fundamentals Certificate
• 1-2 Years of experience in supporting and maintaining computer software and hardware

Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

RESPONSIBILITIES

IT Technical

• Installing and configuring I.T hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Performing tests and evaluations of new software and hardware.
• Conducting daily maintenance and backup operations.

IT Support

• Provide front line software support to both external and internal customers for application software written by Schauenburg Systems.
• Handle application software support requests arriving via Web interface, E-mail, or mobile in a prompt, courteous, and knowledgeable manner.
• Ensuring all tickets are updated with pertinent information and notes in a professional, comprehensive, and timely manner.
• Responding to customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for initial contact and resolution.
• Balancing and prioritizing activities to allow for taking new support cases out of the queue while continuing to work on existing open support cases assigned to you.
• Demonstrating respect and regard for the dignity of all customers, vendors, and co-workers to ensure a professional, responsible, and courteous environment.
• Collaborating with co-workers through all relevant communication platforms to share knowledge, request assistance, and provide input to improve our ability to service the customers.
• Conducting quality assurance for application changes, software fixes and updates as per company policy.
• Maintain proper housekeeping as per company guidelines.
• Any other reasonable duties given to you by your direct supervisor / Manager.

IT Support

• Maintaining high levels of customer satisfaction and retention through proactive communication, management of client activity, and using good judgement in determining when to collaborate with a co-worker and when to elevate a case.
• Provide constructive feedback on a regular basis to technical coordinators and site Supervisors.
• Provides support to higher level support technicians, supervisors and management on assignments and works in other departments and/or miscellaneous assignments as instructed.
• Liaise with other technical employees, and customers on the site to support in ensuring quality and safety of work and that contractual obligations are met.
• Keep supervisor updated of all unresolved and/or potential problems that would negatively affect the customer or company.

HEALTH AND SAFETY

• Adhere to all customer safety regulations at all times.
• Adhere to specific risk assessment before commencing daily tasks.
• Ensure medical and inductions are valid

COMPETENCIES

• Experience in computer hardware/software maintenance and support.
• Company Product Knowledge
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Proficient with Microsoft Office 365.
• Attention to detail.
• Good problem-solving skills.

PERSONAL ATTRIBUTES

• Organisation and Time-management: staying on task, personal organisation, managing schedules, multi-tasking and following of rules and regulations.
• Problem solving displays insight and intelligence, innovative thinker, decisiveness, prudent decision making, adaptable and flexible, improving work processes, develops technical knowledge and documentation actions and results.
• Interpersonal competencies: interpersonal savvy, reading others, active listening, clear and open in communication, demonstrates empathy, accommodating to clients, levelheadedness, works well with supervisors, comfortable with social situations, honest and trustworthy.
• Influence and Persuasiveness Competencies: Explaining situations clearly, dealing with conflict and displays courage.