It Support Technician

Istaff Recruitment; Cederberg Local Municipality; Presencial; ZAR 120.000 - 300.000; Jornada completa

Descripción de la vacante

Istaff Recruitment advertises an IT Support Technician role in South Africa, focused on maintaining and improving computer systems and networks. The role includes diagnosing issues, providing user support, and assisting with hardware, software, and network troubleshooting.

Candidates typically hold a IT diploma or degree, with certifications such as CompTIA A+ or Network+ being beneficial. The position involves on-site support during busy harvest periods and remote assistance as needed, across

Formación

• Diploma or degree in IT, computer science, or related field.
• Certifications such as CompTIA A+, Network+ can be beneficial.
• Experience with hardware, software, and networking highly valued.

Responsabilidades

• Provide remote technical support to users via phone, email and Microsoft 365 tools.
• Troubleshoot Windows 10/11 desktops and laptops.
• Install, configure, update and maintain computers, laptops and peripheral devices.
• Provide support for Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
• Set up new users, devices and workstations.
• Monitor devices and systems using remote monitoring and management (RMM) tools.
• Identify and resolve technical issues or scale more complex problems when required.
• Troubleshoot basic network connectivity issues and support VPNs.

Conocimientos

Problem-solving

Communication

Analytical thinking

Educación

Diploma or Degree in IT/CS

Herramientas

Windows 10/11

Microsoft 365

Windows Server

Active Directory

Microsoft Entra ID

RMM tools

IT ticketing systems

VPN

DNS/DHCP

Descripción del empleo

Explore exciting IT Support Technician job opportunities. These roles are crucial for maintaining and improving computer systems and networks. IT Support Technicians provide technical assistance to users, troubleshoot hardware and software issues, and ensure smooth IT operations. They install, configure, and update software, manage network infrastructure, and offer timely solutions to technical problems.

Job duties often include diagnosing and resolving technical issues, documenting solutions, and training users on new technologies. Strong problem-solving skills, excellent communication, and a solid understanding of IT systems are essential for success in this field. Opportunities exist in various sectors, from small businesses to large corporations, offering diverse experiences and career growth.

What People Ask

Typically, a diploma or degree in information technology, computer science, or a related field is required. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) can be beneficial. Practical experience with hardware, software, and networking is also highly valued.

IT Support Technicians troubleshoot hardware and software issues, install and configure systems, and provide technical assistance to users. They also maintain network infrastructure, document solutions, and train users on new technologies. Ensuring smooth IT operations and resolving technical problems promptly are key responsibilities.

The average salary for an IT Support Technician in South Africa ranges from ZAR 120,000 to ZAR 300,000 per year, depending on experience and location. Entry-level positions may start at the lower end, while more experienced technicians can earn significantly more. Additional qualifications and certifications can also increase earning potential.

Some of the top employers for IT Support Technicians in South Africa include Dimension Data, MTN, and Vodacom. These companies often have numerous IT support roles available. Checking their career pages and job boards can provide insights into current openings.

Technical Skills Required

• Windows 10 and Windows 11.
• Microsoft 365, including Outlook, Teams, SharePoint and OneDrive.
• Basic networking, including LAN/WAN, Wi-Fi, VPN, TCP/IP, DHCP and DNS.
• Basic Windows Server support.
• Active Directory and/or Microsoft Entra ID.
• Remote Monitoring & Management (RMM) tools.
• IT ticketing and monitoring systems.
• Basic cybersecurity practices, including patching, antivirus, password security and phishing awareness.
• Basic hardware and peripheral troubleshooting.

Key Responsibilities

Desktop & User Support

• Provide remote technical support to users via telephone, email and Microsoft 365 tools.
• Troubleshoot Windows 10/11 desktops and laptops.
• Install, configure, update and maintain computers, laptops and peripheral devices.
• Provide support for Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
• Set up new users, devices and workstations.
• Monitor devices and systems using remote monitoring and management (RMM) tools.
• Identify and resolve technical issues or scale more complex problems when required.

Networking & Infrastructure Support

• Troubleshoot basic network connectivity issues.
• Support Wi‑Fi, routers, switches, VPNs and network cabling.
• Perform basic network and infrastructure troubleshooting.
• Assist with basic Windows Server support, including server checks, restarts, backup checks and disk‑space monitoring.
• Assist with configuration changes and system adjustments.

Onsite Technical Support

• Work onsite for approximately 3 months.
• Provide face‑to‑face IT support to staff and users.
• Install, configure and repair computers and other IT equipment.
• Set up workstations and network equipment.
• Run, repair and troubleshoot network cabling.
• Assist with physical IT installations and equipment moves.
• Provide hands‑on technical support during busy harvest periods.

User Accounts & Access

• Create and maintain user accounts and permissions.
• Assist with Active Directory and Microsoft Entra ID administration.
• Process user access and permission requests.
• Assist with device configuration and deployments.

Support Desk & Administration

• Log, manage and resolve IT support tickets.
• Keep users informed of the progress of support requests.
• Accurately document technical issues, troubleshooting steps and solutions.
• Maintain accurate IT documentation and system information.
• Monitor backups and assist with basic recovery tasks.

IT Security

• Apply basic cybersecurity best practices.
• Ensure devices are appropriately patched and updated.
• Assist with antivirus and security‑related checks.
• Identify and report phishing attempts or suspicious activity.
• Handle user information, passwords and company data confidentially and securely.

Standby Support

• Participate in standby support outside normal working hours when required.
• Respond to urgent technical issues within the agreed support arrangements.