IT Support Engineer — Cloud & Endpoint Specialist

Belay Talent Solutions; Cape Town; On-site; ZAR 240,000 - 380,000; Full time

Job summary

Belay Talent Solutions seeks an Intermediate IT Support Engineer to provide first- and second-line IT support within a managed services environment. You will support Microsoft 365, Azure, Entra ID, AD, Intune, and endpoint management, handling escalations and contributing to service improvements.

Ideal candidates have 2–4 years of IT support experience, strong troubleshooting, and customer-focused service delivery. Travel to client sites may be required in this Cape Town role.

Qualifications

• Matric / Grade 12 is required.
• A IT qualification (Diploma, Degree or Certification) is required.
• 2–4 years in IT Support, Service Desk or Systems Support.
• Experience with Microsoft 365 and Windows environments.
• Knowledge of Entra ID, Active Directory and user administration.
• Experience troubleshooting hardware, software, networking and connectivity.
• Familiarity with Intune, Azure fundamentals and endpoint management.
• Experience with ticketing and remote-support tools.
• Strong troubleshooting and problem-solving skills.
• Valid driver’s licence and willingness to travel to client sites.

Responsibilities

• Provide first- and second-line IT support within a managed services environment.
• Resolve complex technical issues and manage escalations.
• Support cloud and endpoint administration.
• Contribute to service improvement initiatives while ensuring excellent customer service.
• Ensure compliance with security standards.

Skills

Customer service

Troubleshooting

Communication

Documentation

Team collaboration

Education

Matric / Grade 12

Diploma / Degree / Certification in IT

Tools

Microsoft 365 Administration

Azure Administration

Microsoft Entra ID (Azure AD)

Active Directory Administration

Intune & Endpoint Management

User Provisioning & Access Management

Windows Desktop & Server Support

Networking (TCP/IP, DNS, DHCP, VPN)

ITSM & SLA Management

MFA & Conditional Access

Remote Support Tools

Job description

Belay Talent Solutions seeks an Intermediate IT Support Engineer to provide first- and second-line IT support within a managed services environment. You will support Microsoft 365, Azure, Entra ID, AD, Intune, and endpoint management, handling escalations and contributing to service improvements.

Ideal candidates have 2–4 years of IT support experience, strong troubleshooting, and customer-focused service delivery. Travel to client sites may be required in this Cape Town role.