It Software Business Analyst External Companies Account Services

Diverse Consulting Solutions; Johannesburg; Hybrid; ZAR 446,000 - 558,000; Full time

Job summary

Diverse Consulting Solutions in Johannesburg seeks an IT Software Business Analyst / External Companies Account Service Manager with 5+ years of experience to bridge clients and internal IT teams. The role focuses on delivering IT software solutions to external companies in the financial, trust or pension sectors, with travel as needed.

The ideal candidate has IT software qualifications or related IT certificates, a valid driver's license, and readiness to work in a hybrid environment.

Qualifications

• Must have 5+ years in IT Software External Client Services or as a Business Analyst.
• Experience with Financial, Trust or Pension industry is essential.
• IT Software qualifications or related IT certificates are preferred.
• Must have Driver's License and own transport.
• Willing to travel to External Companies premises as needed.

Responsibilities

• Work with internal IT Software Development team to deliver IT software solutions for external clients.
• Lead SDLC activities: classification, prioritization, requirements, design, testing, training, deployments.
• Provide first line system support and manage project scope changes.
• Participate in operational meetings and reporting.
• Communicate with clients and developers to clarify requirements.
• System and environment administration, release management and configuration.
• Identify opportunities to improve service quality, compliance and productivity.
• Develop skills to improve personal effectiveness.

Skills

IT Software Knowledge

External Client Services

Business Analysis

SDLC Experience

Travel Readiness

Education

Matric

Financial degree advantageous

Job description

IT Software Business Analyst / External Companies Account Service Manager + worked with Financial, Trust or pension industry
Permanent position | To work Hybrid | Johannesburg

Must have a Matric
A Financial degree will be a great advantage - but not essential
Should have IT Software qualifications OR any other related certificates in IT Software Development, OR Other

Driver's License and own Transport

Must have 5+ years working experience as an IT Software External Client Services Account Manager or Business Analyst for IT Software Solutions for External Companies - essential?

Must also have experience working with Financial OR Trust OR Pension Industry - this is essential

• *Must have experience working with internal IT Software Development team to provide IT Software Solutions that the External Company want to be developed **

Manage and participate in tasks through each of the key areas of the Software Development Life Cycle (SDLC), including classification, prioritization, business requirements, design, testing, user training and deployments

Must be prepared to travel personally to External Companies premises whenever needed
Work with External Companies +internal IT and service providers according to the required processes and system solutions

First line system support & managing all External Company's project scope changes
Manage and participate in Operational Meetings and reporting
Direct support to developers to clarify Companies requirements

System and system environment administration, release management and configuration
General System, Process and Client Communication

Identify and implement opportunities to improve service quality, accuracy, compliance and productivity
Develop skills to enhance personal effectiveness and efficiency

Monthly Salary: R40 000 - R50 000 maximum CTC per Month - not negotiable at all

Please Note: A Pension Fund of between 4% - 11% of your Monthly Salary will be deducted from your Monthly Salary, which is mandatory for all employees, the full amount would be also deducted from your Monthly Salary - this is not negotiable.
NB: (the Company does not contribute to the Pension Fund at all)