Business Analyst

Parvana; Johannesburg; Hybrid; ZAR 750,000 - 950,000; Full time

Job summary

Parvana in Johannesburg seeks a Client Service Manager in financial services to act as the primary contact for operational clients, manage ongoing communications, service meetings, and escalation resolutions; elicit and document client requirements; translate needs with developers into clear specifications and user stories; support release communication and alignment.

The ideal candidate has a relevant tertiary qualification, 5+ years in finance/trust/pension administration, strong written and

Qualifications

• A tertiary qualification in finance, accounting, economics or a related field is beneficial.
• 5+ years of experience in financial services, trust or pension administration.
• Proven track record in client service management or account coordination in a tech-enabled environment.

Responsibilities

• Serve as the primary point of contact for operational clients, managing ongoing communications, service meetings, and escalation resolutions.
• Elicit, document, and validate client requirements for business processes and software solution changes.
• Partner with software developers, QA/testing teams, and project managers to translate client needs into technical specifications and user stories.
• Provide first-line functional support to clients, ensuring alignment and clear release management communication.
• Identify operational gaps and system inefficiencies to propose quality improvements that enhance productivity and client satisfaction.

Skills

Communication

Analytical problem-solving

Agile

Stakeholder management

Team collaboration

Education

Finance / Economics / Accounting degree

Job description

Johannesburg, South Africa | Posted on 09/09/2026

Location: Johannesburg | Work Type: Hybrid / Remote | Job ID: J107265

About our client:

Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

What you will be doing:

• Serve as the primary point of contact for operational clients, managing ongoing communications, regular service meetings, and escalation resolutions.
• Elicit, document, and validate client requirements for business processes and software solution changes.
• Partner closely with software developers, QA/testing teams, and project managers to translate client needs into clear technical specifications and user stories.
• Provide first-line functional support to clients, ensuring continuous operational alignment and clear release management communication.
• Identify operational gaps and system inefficiencies to propose quality improvements that enhance productivity and client satisfaction.

What our client is looking for:

• A relevant tertiary qualification would be beneficial (Finance, Accounting, Economics, etc.).
• 5+ years of experience within the financial services, trust, or pension administration sector.
• Track record in client service management, service delivery, or account coordination in a technology-enabled environment.
• Strong understanding of core financial concepts and operational workflows.
• Exceptional written and verbal communication skills across operational and management levels.
• Practical background in pensions, retirement funds, or trust administration is a strong advantage.
• Hands-on experience in business analysis, requirements gathering, or process mapping is a plus.
• Calm and composed under pressure with a high capacity for handling client escalations.
• Strong process-oriented and analytical problem-solving skills.
• Collaborative mindset with the ability to thrive in Agile software development environments.

Client Service Manager, Financial Services, Pensions, Trust Administration, Business Analysis, Agile, Stakeholder Management, Requirements Gathering, Client Relations, Operational Support