IT Software BA – External Client Services (Finance)

Diverse Consulting Solutions; Johannesburg; Hybrid; ZAR 446,000 - 558,000; Full time

Job summary

Diverse Consulting Solutions in Johannesburg seeks an IT Software Business Analyst / External Companies Account Service Manager with 5+ years of experience to bridge clients and internal IT teams. The role focuses on delivering IT software solutions to external companies in the financial, trust or pension sectors, with travel as needed.

The ideal candidate has IT software qualifications or related IT certificates, a valid driver's license, and readiness to work in a hybrid environment.

Qualifications

• Must have 5+ years in IT Software External Client Services or as a Business Analyst.
• Experience with Financial, Trust or Pension industry is essential.
• IT Software qualifications or related IT certificates are preferred.
• Must have Driver's License and own transport.
• Willing to travel to External Companies premises as needed.

Responsibilities

• Work with internal IT Software Development team to deliver IT software solutions for external clients.
• Lead SDLC activities: classification, prioritization, requirements, design, testing, training, deployments.
• Provide first line system support and manage project scope changes.
• Participate in operational meetings and reporting.
• Communicate with clients and developers to clarify requirements.
• System and environment administration, release management and configuration.
• Identify opportunities to improve service quality, compliance and productivity.
• Develop skills to improve personal effectiveness.

Skills

IT Software Knowledge

External Client Services

Business Analysis

SDLC Experience

Travel Readiness

Education

Matric

Financial degree advantageous

Job description

Diverse Consulting Solutions in Johannesburg seeks an IT Software Business Analyst / External Companies Account Service Manager with 5+ years of experience to bridge clients and internal IT teams. The role focuses on delivering IT software solutions to external companies in the financial, trust or pension sectors, with travel as needed.

The ideal candidate has IT software qualifications or related IT certificates, a valid driver's license, and readiness to work in a hybrid environment.