Employee Benefits Technical Specialist

RecruitMyMom; Johannesburg, Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

RecruitMyMom is seeking a skilled technical support professional for Johannesburg or Cape Town, with 5+ years in employee benefits administration and strong experience with Everest and .NET technologies. The role involves month-end processing, investment administration, and client service delivery, with occasional inter-regional travel and overtime as needed.

You will design and implement efficient operational systems, manage installations for new business, and provide comprehensive client

Qualifications

• Matric with Mathematics (Higher Grade).
• Minimum 5 years in a similar employee benefits environment.
• Strong working knowledge of Everest and .NET technologies.
• Proven experience collaborating with software developers and programmers.
• Fluency in English and Afrikaans (written and verbal).
• BCom or BSc degree or related qualification.

Responsibilities

• Provide technical support across month-end processing, investment administration, claims workflows, and client service delivery.
• Design, validate, and implement robust operational systems and processes while managing related technical projects.
• Manage the technical support inbox, log requests, track issues, and provide feedback to management.
• Troubleshoot and resolve system failures promptly to minimise downtime.
• Collaborate with system development teams to rectify defects and improve processes.
• Manage and process installations for incoming business and maintain client relationships.
• Execute accurate client reporting and active workload management.

Skills

Analytical thinking

Troubleshooting

Time management

Problem-solving

Education

Matric with Mathematics (Higher Grade)

BCom or BSc degree

Tools

Everest

NET technologies

Job description

Johannesburg or Cape Town, South Africa | Posted on 02/11/2026

Ensuring operational efficiency, system stability, and seamless administration, this position delivers critical technical support across month-end procedures, investment administration, claims workflows, and client services in an established employee benefits environment. The successful candidate manages essential support channels, troubleshoots system issues, and drives continuous process enhancements in collaboration with core development teams.

Beyond internal system maintenance, the position manages new business installation and delivers comprehensive client reporting to support ongoing stakeholder relationships .

While situated in either Johannesburg or Cape Town, the position requires occasional inter-regional travel and flexibility to undertake overtime work as operational demands require .

Key Responsibilities

Provide technical support across month-end processing, investment administration, claims workflows, and client service delivery .

Design, validate, and implement robust operational systems and processes while managing related technical projects .

Manage the technical support inbox, systematically log incoming requests, track technical issues, and deliver structured feedback to management .

Troubleshoot and resolve system failures promptly to minimise operational downtime .

Collaborate directly with system development teams to rectify technical defects and improve existing business processes .

Manage and process installations for incoming business and maintain effective client relationships .

Execute accurate client reporting, direct communications, and active workload management .

Requirements

National Senior Certificate (Matric) with Mathematics on Higher Grade .

Minimum of 5 years of working experience within a similar environment, backed by strong working knowledge of Employee Benefits administration .

Minimum of 5 years of practical experience utilising Everest and .NET technologies .

Proven track record of working collaboratively with software developers and programmers .

Fluency in both English and Afrikaans (written and verbal) .

Strong analytical, time management, prioritisation, and problem-solving abilities with high attention to detail .

Willingness and availability to work overtime and travel to other regions when required .

BCom degree, BSc degree, or a related tertiary qualification .