IT Operations Lead - Crisis Commander & Infra Guardian

Ecowize; Cape Town; On-site; ZAR 1,000,000 - 1,400,000; Full time

Job summary

Ecowize seeks an experienced IT Operations Lead to own the day-to-day stability, performance, and security of its IT infrastructure. You will act as the primary escalation point for operational issues and manage vendor and consultant ecosystems.

Responsibilities include maintaining incident response, building an on-call rotation, enforcing SLAs, and guiding the IT team. You will report to the Head of IT and coordinate with system owners to sustain business uptime.

Qualifications

• Experience leading IT operations, incident management and on-call rotations.
• Proven ability to manage vendor relationships and enforce SLAs.
• Strong leadership, coaching, and delegation skills for an IT operations team.

Responsibilities

• Establish and run incident response framework and 24/7 alerting.
• Act as crisis commander during outages and major incidents.
• Govern external MSPs/consultants and ensure SLA delivery and accountability.
• Mentor and manage IT Engineers and service desk staff.
• Translate technical data into weekly operational health reports for execs.

Skills

Incident management

Crisis management

IT operations leadership

Vendor governance

SLA enforcement

Team leadership

On-call rotation

Operational reporting

Job description

Ecowize seeks an experienced IT Operations Lead to own the day-to-day stability, performance, and security of its IT infrastructure. You will act as the primary escalation point for operational issues and manage vendor and consultant ecosystems.

Responsibilities include maintaining incident response, building an on-call rotation, enforcing SLAs, and guiding the IT team. You will report to the Head of IT and coordinate with system owners to sustain business uptime.