IT Infrastructure Manager

ATS Client; Cape Town; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

ATS Client in Cape Town seeks an IT Infrastructure Lead to stabilise and modernise a high-availability network across a nationwide QSR estate. You will audit LAN/WAN/Wi‑Fi, design redundancy, and drive 99.9% uptime during peak trading hours.

This role leads FortiGate policy migrations, implements Microsoft 365 Defender/EOP, rolls out Intune for endpoints, and partners with operations to deliver new store openings on time with first-time-right IT delivery.

Qualifications

• Extensive experience in IT infrastructure within retail/hospitality environments.
• Strong knowledge of LAN/WAN/Wi‑Fi design, audit, and remediation.
• Proven ability to lead IT teams and manage critical uptime initiatives.

Responsibilities

• Audit LAN/WAN/Wi‑Fi across all locations with a goal of 99.9% uptime.
• Migrate and harden firewall policies using FortiGate across the estate.
• Deploy and manage Microsoft Intune for device management and policy enforcement.
• Roll out Microsoft 365 Defender and EOP for comprehensive security coverage.
• Collaborate with operations to ensure on-time, first-time-right store openings.

Skills

Network architecture

Security standards

IT governance

Team leadership

Tools

FortiGate

Microsoft Intune

Microsoft 365 Defender

EOP

Job description

Job Description

Our client is a dominant force in the South African Quick Service Restaurant (QSR) sector, managing a massive footprint of high-volume retail outlets and a sophisticated Restaurant Support Centre. Operating in a high-stakes, 24/7 environment, they provide essential services to millions of customers. This is an organization where technology isn't just a back-office function-it is the heartbeat of the customer experience and operational profitability.

Performance Objectives for Year One

• Objective 1: Infrastructure Stabilization & High Availability Within the first 6 months, conduct a comprehensive audit of the LAN, WAN, and Wi‑Fi across all restaurant locations to identify single points of failure. Implement a redundancy and optimization plan that ensures 99.9% uptime for critical POS and back‑office connectivity during peak trading hours.
• Objective 2: Security Posture & Compliance Overhaul By the end of year one, fully standardize and harden the network security environment. This includes the successful migration and optimization of FortiGate firewall policies across the estate and the full deployment of the Microsoft 365 security stack (Defender/EOP) to achieve 100% compliance with internal IT standards.
• Objective 3: Cloud & Endpoint Modernization (Intune) Lead the project to migrate all end‑user and store‑based computing devices to Microsoft Intune for centralized management. Establish automated compliance policies and device configuration profiles to reduce manual support intervention by 25%.
• Objective 4: Scalable Infrastructure for Growth Partner with the operations team to successfully architect and deploy the IT infrastructure for all new restaurant openings and refurbishments scheduled for the financial year, ensuring "on‑time and first‑time‑right" technical delivery for every store launch.
• Objective 5: Team Excellence & Service Delivery Lead and coach the IT Support team to improve Tier 2/3 resolution times. Establish clear escalation paths and technical documentation standards that empower the team to resolve complex infrastructure issues with minimal business disruption.