IT Field Support Engineer - Isipingo, South Africa

Zohorecruit; KwaZulu-Natal; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Zohorecruit is seeking an experienced Technology Engagement / IT Field Support professional for Isipingo, South Africa. You will be the hands-on on-site resource for core IT infrastructure and end-user support across multiple sites, driving continuous improvement and ensuring a high-quality technology experience for end users.

You will work with local and global technology teams to maintain reliable IT services, manage incidents and requests, and ensure business continuity through IT Service

Qualifications

• Minimum 7–10 years of relevant IT experience.
• Experience across multiple physical sites.
• Experience supporting senior leadership meetings and corporate events.
• Strong knowledge of ITSM, incidents, service requests and asset management.
• Experience working with internal and external technology service providers.
• Understanding of IT Service Continuity, business continuity, SLAs and service performance metrics.
• Experience with PO management and tracking.
• Excellent communication and customer service skills.
• Ability to work independently while collaborating with global and local teams.
• English as the primary working language; local language proficiency also required.

Responsibilities

• Deliver a first-class IT user experience across all assigned physical sites.
• Provide on-site support for core IT infrastructure and end-user technology.
• Drive adoption and use of digital collaboration technologies to improve productivity.
• Support end users to minimize dependency on external support partners.
• Maintain and align the IT Service Continuity Plan with local requirements.
• Execute the IT Service Continuity Plan to maintain service resilience.
• Provide IT support for executive and senior leadership meetings, conferences, and events.
• Partner with global technology teams to assess local impact of solutions.
• Participate in service reviews with internal and external providers to drive improvements.
• Manage routine IT activities: incidents, service requests, hardware/software support, asset management.

Skills

End-user support

IT infrastructure operations

Incident management

Service delivery

Stakeholder communication

Team collaboration

IT procurement

English language

Job description

Isipingo, South Africa | Posted on 09/23/2026

We are looking for an experienced Technology Engagement (TE) / IT Field Support professional with a minimum of 7–10 years of experience to provide high-quality IT support across physical sites and ensure an excellent technology experience for end users.

The successful candidate will act as the hands and eyes on-site for core IT infrastructure and end-user support, working closely with local, regional, and global technology teams to maintain reliable IT services, support business operations, and drive continuous improvement.

Key Responsibilities

• Deliver a first-class IT user experience across all assigned physical sites.
  
• Provide on-site support for core IT infrastructure and end-user technology.
  
• Drive the adoption and effective use of digital collaboration technologies to improve productivity and connectivity.
  
• Support end users in effectively utilizing available technology and minimize dependency on external support partners.
  
• Maintain and align the IT Service Continuity Plan with local operational requirements.
  
• Execute the IT Service Continuity Plan when required to maintain service resilience and business continuity.
  
• Provide IT support for executive and senior leadership meetings, conferences, and events, in collaboration with relevant technology teams.
  
• Partner with global technology teams to assess the local technical impact and applicability of technology solutions.
  
• Participate in service reviews with internal and external service providers to monitor performance, resolve issues, and drive continuous improvement.
  

Manage routine IT support activities, including:

• Incident resolution
  
• Service requests
  
• Hardware and software support
  
• IT asset management
  
• Operate within the organization's Technology Engagement governance framework and follow established IT policies and procedures.
  
• Provide business continuity support in accordance with defined SLAs and service performance metrics.
  
• Manage and track Purchase Orders (POs) to support financial control and operational efficiency.
  
• Prepare, translate, and distribute IT-related communications and updates to end users as required.
  
• Maintain accurate documentation and provide regular updates on IT service performance and outstanding issues.
  
• Collaborate with internal teams, vendors, and external service providers to ensure effective delivery of IT services.
  

Requirements

Required Qualifications & Experience

• Minimum 7–10 years of relevant IT experience, preferably in IT field support, technology engagement, infrastructure support, or enterprise IT environments.
  
• Strong experience in end-user support and IT infrastructure operations.
  
• Proven experience supporting users across multiple physical locations.
  
• Experience supporting senior leadership, executives, meetings, conferences, and corporate events.
  
• Strong knowledge of IT service management, incident management, service requests, and asset management.
  
• Experience working with internal and external technology service providers.
  
• Understanding of IT Service Continuity, business continuity, SLAs, and service performance metrics.
  
• Experience with IT procurement, PO management, and tracking.
  
• Strong troubleshooting and problem-solving skills.
  
• Excellent communication and customer service skills.
  
• Ability to work independently while collaborating effectively with global and local teams.
  
• English must be the primary working language.
  
• Proficiency in the local language is also required.
  
• Ability to communicate effectively with both technical and non-technical stakeholders.