IT Desktop Support Specialist – Onsite & Remote

Axiom Technologies; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Axiom Technologies in KwaZulu-Natal is seeking an IT Desktop Support technician to provide on-site and remote assistance for a range of devices. You will manage user accounts, troubleshoot issues, and ensure reliable IT service delivery across the organization.

Responsibilities include handling incidents via ticketing, installing/upgrading operating systems, and maintaining asset inventory while collaborating with IT teams on security and project tasks.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking concepts

Troubleshooting

Communication

Ticketing systems

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

Job description

Axiom Technologies in KwaZulu-Natal is seeking an IT Desktop Support technician to provide on-site and remote assistance for a range of devices. You will manage user accounts, troubleshoot issues, and ensure reliable IT service delivery across the organization.

Responsibilities include handling incidents via ticketing, installing/upgrading operating systems, and maintaining asset inventory while collaborating with IT teams on security and project tasks.