Investment Planning Assistant: Client-Focused Support

Morton Moore Pty Ltd; Johannesburg; Vor Ort; ZAR 406.000 - 487.000; Vollzeit

Benefits dieser Stelle

FAIS qualification support

Career progression pathways

Zusammenfassung

Morton Moore Pty Ltd in Bedfordview, Johannesburg targets an Assistant Planner to support Financial Advisors and Paraplanners in a busy wealth management environment. You will prepare ROA and FNA, draft client-specific advice documents, and ensure FAIS/POPI compliance while delivering accurate, timely service.

With 2–5 years in financial services, you will handle post-advice servicing, maintain client files, and coordinate with platforms, LISPs and internal teams to ensure seamless advice

Qualifikationen

• Matric (Grade 12) with NQF Level 5 Wealth Management.
• FAIS-recognised qualification and RE5, or working towards one.
• 2–5 years' experience in a financial advisory, investment administration, paraplanning support, or client servicing role.
• Solid understanding of SA investment, retirement and risk products and platforms.
• Proficiency in CRM systems, investment platform portals and Excel.

Aufgaben

• Prepare ROA and FNA in line with FAIS requirements.
• Draft client-specific advice documentation covering investments, retirement planning, risk planning and related considerations.
• Ensure documentation aligns with client risk profiles, goals, investment mandates and product suitability.
• Conduct product and platform research across LISPs, collective investment schemes, retirement products and risk products.
• Analyse client financial data including assets, liabilities, cash flow and retirement projections, and flag gaps or risks to advisors.
• Act as a primary contact point for post-advice servicing queries such as contribution changes, withdrawals, switches, beneficiary updates, banking detail changes, statements and tax certificates.
• Receive, validate and process client instructions, preparing and submitting documentation to investment platforms, LISPs, insurers and administrators.
• Track submitted instructions and proactively follow up to completion, resolving delays, allocation discrepancies and administrative errors with third parties.
• Support client onboarding and ongoing maintenance of records in line with POPIA and FAIS requirements.
• Conduct pre-submission and quality checks to confirm that FICA documentation is complete and valid, risk profiles and mandates are in place and disclosures are correctly included.
• Maintain accurate, auditable client files with clear audit trails of instructions and correspondence, and support internal and external compliance audits.
• Escalate compliance risks, suitability concerns, complaints or irregularities through the correct internal channels, and adhere to internal workflows, approval matrices and segregation of duties.
• Stay up to date with platform processes, product rules, cut-off times, minimums and fund availability.
• Update CRM and tracking tools to reflect accurate case and instruction status, and ensure advisor audit scorecards are maintained at 100 percent per cycle.
• Coordinate with advisors, paraplanners, new business and operations teams to ensure seamless advice implementation and servicing.

Kenntnisse

CRM systems

Investment platforms

Microsoft Office

Excel

Attention to detail

Communication skills

Discretion

Ausbildung

NQF Level 5 Wealth Management

Postgraduate Diploma in Financial Planning

CFP candidacy progress

Tools

LISP platforms

Advisory software

Jobbeschreibung

Morton Moore Pty Ltd in Bedfordview, Johannesburg targets an Assistant Planner to support Financial Advisors and Paraplanners in a busy wealth management environment. You will prepare ROA and FNA, draft client-specific advice documents, and ensure FAIS/POPI compliance while delivering accurate, timely service.

With 2–5 years in financial services, you will handle post-advice servicing, maintain client files, and coordinate with platforms, LISPs and internal teams to ensure seamless advice