Assistant Planner (Investments)

Morton Moore Pty Ltd; Gauteng; On-site; ZAR 406,000 - 487,000; Full time

Job summary

Morton Moore Pty Ltd in Bedfordview, Johannesburg, seeks an Assistant Planner to support Financial Advisors and Paraplanners within a busy wealth management environment. You will prepare ROA and FNA, draft client-specific advice documentation, and ensure compliance with FAIS, FICA and POPIA.

The role also involves post-advice servicing and ensuring accurate, timely instruction processing. The successful candidate will act as a key operational link between clients, platforms and internal teams,

Qualifications

• Matric with NQF Level 5 in Wealth Management.
• Two to five years' experience in financial advisory or paraplanning.
• FAIS-recognised qualification and RE5, or actively pursuing.
• Solid understanding of SA investment, retirement and risk products.
• Proficient in CRM systems and MS Office, especially Excel.

Responsibilities

• Prepare ROA and FNA in line with FAIS requirements.
• Draft client-specific advice documentation for investments and retirement planning.
• Ensure documentation aligns with client risk profiles and mandates.
• Process client instructions and submit to investment platforms and LISPs.
• Maintain accurate client files and support compliance audits.

Skills

Attention to detail

Numerical accuracy

Communication skills

Client-centric approach

Education

NQF Level 5 Wealth Management

FAIS-recognised qualification

Postgraduate Diploma in Financial Planning or CFP progress

Tools

CRM systems

Investment platform portals

Financial planning tools

Microsoft Office / Excel

Job description

Overview

Our client, an established financial advisory practice in Bedfordview, Johannesburg, is seeking an Assistant Planner to support Financial Advisors and Paraplanners within a busy wealth management environment. This multi-skilled role combines advice documentation support, post-advice client servicing and compliance oversight, ensuring that every instruction and advice pack is delivered accurately, timeously and within regulatory requirements. The successful candidate will act as a key operational link between clients, product providers, investment platforms and internal teams.

Key Responsibilities

• Prepare Records of Advice (ROA) and Financial Needs Analyses (FNA) in line with FAIS requirements, as instructed by the advisors.
• Assist in drafting client-specific advice documentation covering investments, retirement planning, risk planning and related considerations, translating advisor recommendations into clear, client-friendly documents.
• Ensure advice documentation aligns with client risk profiles, goals, investment mandates and product suitability requirements.
• Conduct product and platform research across LISPs, collective investment schemes, retirement products and risk products to support advice preparation.
• Analyse client financial data including assets, liabilities, cash flow and retirement projections, and flag gaps or risks to advisors.
• Act as a primary contact point for post-advice servicing queries such as contribution changes, withdrawals, switches, beneficiary updates, banking detail changes, statements and tax certificates.
• Receive, validate and process client instructions, preparing and submitting documentation to investment platforms, LISPs, insurers and administrators.
• Track submitted instructions and proactively follow up to completion, resolving delays, allocation discrepancies and administrative errors with third parties.
• Support client onboarding and ongoing maintenance of records in line with POPIA and FAIS requirements.
• Conduct pre-submission and quality checks to confirm that FICA documentation is complete and valid, risk profiles and mandates are in place and disclosures are correctly included.
• Maintain accurate, auditable client files with clear audit trails of instructions and correspondence, and support internal and external compliance audits.
• Escalate compliance risks, suitability concerns, complaints or irregularities through the correct internal channels, and adhere to internal workflows, approval matrices and segregation of duties.
• Stay up to date with platform processes, product rules, cut-off times, minimums and fund availability.
• Update CRM and tracking tools to reflect accurate case and instruction status, and ensure advisor audit scorecards are maintained at 100 percent per cycle.
• Coordinate with advisors, paraplanners, new business and operations teams to ensure seamless advice implementation and servicing.

Requirements

• Matric (Grade 12), with a minimum NQF Level 5 in Wealth Management.
• A relevant tertiary or financial services qualification is advantageous, with Financial Planning, Finance, Investments or Economics preferred.
• Two to five years' experience in a financial advisory, investment administration, paraplanning support, new business processing or client servicing role.
• A FAIS-recognised qualification and RE5, or actively working towards one, is required.
• Solid understanding of South African investment, retirement and risk products, investment platforms and LISPs, and advice and servicing processes.
• Working knowledge of FAIS, FICA, POPIA, Treating Customers Fairly principles and FSCA requirements.
• Proficiency in CRM systems, investment platform portals, financial planning tools and Microsoft Office, with Excel essential.
• High attention to detail and numerical accuracy, with the ability to manage multiple cases, instructions and deadlines simultaneously.
• Strong written and verbal communication skills, with a professional, methodical and client-centric approach, high ethical standards and discretion when handling sensitive client information.
• Experience with major South African LISP platforms, insurers and advice software, as well as a Postgraduate Diploma in Financial Planning or progress toward CFP candidacy, will be advantageous.

Benefits and Compensation

Our client is offering a salary of R 40 000 per month, depending on qualifications, RE status and relevant experience.

• Exposure to a full-service advisory practice covering investments, retirement and risk planning.
• Structured support towards further FAIS qualifications and professional designations.
• A clear career path into roles such as Senior Servicing Consultant, Client Relationship Manager, Practice Manager or Associate Advisor, with further qualifications and RE status.
• Office-based role in a well-located business node in Bedfordview, Johannesburg.