Internal Sales Support & Quotation Specialist

First Distribution; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

First Distribution is seeking an Internal Sales Support to service existing clients and respond to new inquiries, supporting the external sales team and upholding the brand positively and professionally.

The role focuses on efficient quotation administration, order processing, and prompt responses to reseller inquiries, with emphasis on accurate CRM updates and cross-functional collaboration within Johannesburg and across Africa.

Qualifications

• Matric required.
• 2–3 years of internal sales support experience within the ICT Distribution industry.

Responsibilities

• Administrate reseller quotations: handle inbound inquiries, provide quotes, product info, and pricing.
• Process sales orders and arrange dispatch and administration of products/services.
• Receive, manage, or escalate customer complaints related to the sale of products/services.
• Respond to Account Manager/Reseller within 2 hours with quote/SLAs.
• Ensure quotes are created in CRM before release, with opportunities and tracking notes.

Skills

Self-motivation

Communication

Relationship management

Initiative

Time management

Account management

Influence

Calm under pressure

Education

Matric

Job description

First Distribution is seeking an Internal Sales Support to service existing clients and respond to new inquiries, supporting the external sales team and upholding the brand positively and professionally.

The role focuses on efficient quotation administration, order processing, and prompt responses to reseller inquiries, with emphasis on accurate CRM updates and cross-functional collaboration within Johannesburg and across Africa.