Internal Channel Sales Specialist

Zohorecruit; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Zohorecruit is seeking a results‑driven IT sales specialist in Durban to manage and grow key customer accounts. You will own the end‑to‑end customer experience, drive new business opportunities, and lead upsell/cross‑sell initiatives while coordinating with internal teams to deliver tailored ICT solutions.

The role requires a strong track record in IT sales, excellent communication, and the ability to build long‑lasting client relationships in a fast‑paced environment.

Qualifications

• Minimum 5 years in customer sales with account growth
• Experience in Internal Account Management
• Minimum 3 years in Channel Sales
• IT sales experience required
• Knowledge of ICT products and brands desired
• Experience in ICT Distribution is advantageous
• Proficient in CRM, ERP, and productivity tools

Responsibilities

• Maintain and expand the existing customer base with value‑driven relationships
• Own the end‑to‑end customer experience to ensure satisfaction and loyalty
• Conduct proactive cold calling to sign up new business
• Identify, pursue and close new sales opportunities to grow revenue
• Perform up‑selling and cross‑selling to maximize account value
• Develop account strategies and growth plans for each customer

Skills

Account management

New business development

IT hardware & software knowledge

CRM systems

Communication skills

Negotiation

Problem solving

Time management

Education

Degree in ICT or related

IT certification (optional)

Tools

CRM systems

ERP platforms

MS Office

Job description

Durban, South Africa | Posted on 19/05/2026

The overall purpose of this position is to develop andmaintain long‑term, valued-driven relationships with customers by consistentlydelivering exceptional service and proactive support. Drive sustainable salesgrowth by identifying and securing new business opportunities, presentingtailored solutions, and aligning offerings with the company’s strategicobjectives. Address challenges and resolve conflicts effectively to ensurecustomer satisfaction, strengthen loyalty, and enhance overall business performance.

Key Responsibilities

• Maintain, nurture, and expand the existingcustomer base by building strong, value‑driven relationships.
• Take full ownership of the end‑to‑end customerexperience, ensuring consistent satisfaction and loyalty.
• Manage customer complaints, escalations, andqueries with urgency and professionalism.
• Conduct proactive cold calling to sign up newbusiness and increase market penetration.
• Identify, pursue, and close new salesopportunities to grow revenue and achieve defined targets.
• Perform up‑selling and cross‑sellinginitiatives to maximize account value.
• Design and execute account strategies andgrowth plans tailored to each customer.
• Develop structured pipelines and maintainaccurate pipeline management practices.
• Organize customer meetings, reviews, andfeedback sessions with clear follow‑up actions.
• Provide operational support and ensure seamlessprocess flow throughout the post‑sale lifecycle.
• Prepare deals, commercial proposals, andpricing quotations with high accuracy.
• Support customers with Statements of Work (SOW)management and delivery oversight.
• Understand each customer’s business model,needs, and pain points to recommend suitable solutions.
• Present innovative, value‑added offerings thatalign with the company’s objectives.
• Work closely with brand teams, internaldepartments, and vendor partners to strengthen customer solutions.
• Obtain and maintain required certifications tosupport product credibility and technical excellence.

Requirements

Experience and Knowledge

• A minimum of 5 years’ experience in customersales, with a proven ability to manage and grow accounts.
• Experience in Internal Account Management.
• A minimum of 3 years’ experience in a ChannelSales team environment.
• Must have experience in IT sales.
• Must have knowledge of IT products and brands –should display a keen interest/passion to learn and sell IT hardware,enterprise, security and software products.
• Prior working experience within the ICTDistribution industry will be considered highly advantageous.
• Excellent proficiency in relevant computerapplications (e.g., CRM systems, ERP platforms, and productivity tools).
• Solid understanding of customer servicepractices and principles, including effective communication, complainthandling, and customer engagement strategies.
• Must show a strong sales track record with ahistory of meeting target and growing business.

Skills and Education

• A Degree, Diploma orrelevant certification in ICT is advantageous.
• Intermediate proficiencyin Microsoft Word, Excel, Outlook, and PowerPoint is required.
• Driver's license and own vehicle are advantageous.
• Strong attention todetail and accuracy in all administrative and customer‑related tasks.
• Excellent telephonic andverbal communication skills supported by active listening.
• Strong interpersonalabilities to engage effectively with diverse personality types.
• Ability to up sell andidentify value-based opportunities.
• Demonstrated customer‑focusedapproach with the ability to adapt communication style to match customer needs.
• Advanced customerresolution and conflict‑handling skills.
• Ownership of the fullcustomer experience, ensuring satisfaction and long‑term relationships.
• Consistent, reliable,and committed to maintaining a strong work ethic.
• Ability to handlestressful situations with professionalism, emotional intelligence, andappropriate soft skills.
• Well‑organized, deadline‑driven,and able to manage time effectively.
• Ability to multi‑task,prioritize efficiently, and manage workload independently.
• Strong organizationalskills to ensure smooth operations, timely follow‑through, and structuredworkflow.

Personal Attributes and Qualities

• Must be interested in IT products and demonstratea willingness to continuously learn about new technologies and IT products.
• Must enjoy taking initiative andaccountability.
• Passionate about solving problems with aproactive and analytical mindset.
• Applies professionalism in allinteractions.
• Able to work effectively in a pressuredenvironment.
• Maintains high personal standards and acommitment to quality in all tasks.
• Confident, self‑motivated, and displayshigh levels of energy and enthusiasm.
• Willing to go the extra mile to deliverexceptional customer and business outcomes.
• Self-managed and able to work independentlywith minimal supervision.
• Strong customer service orientation, alwaysprioritising customer needs and ensuring satisfaction.
• Excellent rapport‑building with customers,creating positive, trust‑based relationships.
• Enjoy teamwork and collaborate well withcolleagues, vendors, and cross-functional teams.
• Actively contributes to a positive teamculture and shared success.
• Strong administrative capabilities,ensuring accuracy, organisation, and follow‑through.
• Demonstrates reliable time management andtask prioritisation.
• Motivated to stay updated with evolvingindustry trends.

Compliance Competencies

• Perform all duties withintegrity, to the highest ethical standards, and in compliance with allrelevant legal, contractual and other requirements as mandated by the CompanyCode of Conduct.
• Keep up to date with changesin applicable compliance obligations, controls and measures relevant to the role.