Insurance Servicing & Client Support Specialist

Discovery Limited; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited invites applications for a Servicing Administrator to manage email queries, calls and policy changes for external clients and their admin teams. You will collaboratively meet targets and coordinate with franchises to ensure high-quality service.

The role requires strong customer service, excellent communication skills, and willingness to travel within Gauteng. Previous call centre experience in financial services is advantageous.

Qualifications

• Matric with strong time management and communication skills.
• 2–3 years’ administrative experience in financial services / insurance.
• At least 1 year in a call centre within insurance / financial services.

Responsibilities

• Respond to email queries, calls and policy change requests from external clients and their admin teams.
• Meet daily targets as part of a collective effort.
• Liaise with Franchises to deliver quality customer service.
• Answer calls on the call centre line and manage servicing requests.
• Build and maintain long-term relationships with external clients and brokers.
• Schedule monthly meetings with Brokers and Franchises, in person or virtual.
• Travel locally within Gauteng as required.
• Investigate and resolve complaints and escalations.
• Provide training to Brokers/Franchises based on experience.

Skills

Time management

Customer service

Verbal communication

Written communication

Call centre experience

Education

Matric

Job description

Discovery Limited invites applications for a Servicing Administrator to manage email queries, calls and policy changes for external clients and their admin teams. You will collaboratively meet targets and coordinate with franchises to ensure high-quality service.

The role requires strong customer service, excellent communication skills, and willingness to travel within Gauteng. Previous call centre experience in financial services is advantageous.