Insurance Regulatory & Operations Specialist

Avbob; Gauteng; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Avbob is seeking an organized administrative support professional to manage the FSCA central and representative register for representatives and key individuals. You will report to the department head and handle general administration within an insurance-focused operations team.

The role emphasizes accuracy in regulatory records, timely responses to enquiries, and collaboration with ICT and sales to uphold service levels and compliance standards.

Qualifications

• Proven experience in administrative support.
• Solid understanding of insurance processes.
• Familiar with regulatory requirements relevant to FSCA and representation.
• Ability to coordinate registrations and maintain accurate records.

Responsibilities

• Coordinate registration and deregistration of representatives and key individuals with fit-and-proper checks.
• Perform monthly reconciliations between FSCA register and internal records.
• Process and maintain records for qualifications, RE outcomes, COB status, and CPD for all registered representatives.
• Handle enquiries from the sales team and resolve issues per SLA.
• Identify, reproduce and troubleshoot system errors; escalate as needed with clear steps.
• Support ICT with user acceptance testing (UAT) and provide testing inputs.
• Review monthly productivity files to flag underperforming associates for corrective actions.
• Prepare monthly debit reports and investigate high-risk cases as required.
• Distribute coaching performance reports and flag non-compliance with coaching requirements.

Skills

Administrative support

Regulatory compliance

Insurance processes

Job description

Avbob is seeking an organized administrative support professional to manage the FSCA central and representative register for representatives and key individuals. You will report to the department head and handle general administration within an insurance-focused operations team.

The role emphasizes accuracy in regulatory records, timely responses to enquiries, and collaboration with ICT and sales to uphold service levels and compliance standards.