Senior Clerk

Avbob; Gauteng; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Avbob is seeking an organized administrative support professional to manage the FSCA central and representative register for representatives and key individuals. You will report to the department head and handle general administration within an insurance-focused operations team.

The role emphasizes accuracy in regulatory records, timely responses to enquiries, and collaboration with ICT and sales to uphold service levels and compliance standards.

Qualifications

• Proven experience in administrative support.
• Solid understanding of insurance processes.
• Familiar with regulatory requirements relevant to FSCA and representation.
• Ability to coordinate registrations and maintain accurate records.

Responsibilities

• Coordinate registration and deregistration of representatives and key individuals with fit-and-proper checks.
• Perform monthly reconciliations between FSCA register and internal records.
• Process and maintain records for qualifications, RE outcomes, COB status, and CPD for all registered representatives.
• Handle enquiries from the sales team and resolve issues per SLA.
• Identify, reproduce and troubleshoot system errors; escalate as needed with clear steps.
• Support ICT with user acceptance testing (UAT) and provide testing inputs.
• Review monthly productivity files to flag underperforming associates for corrective actions.
• Prepare monthly debit reports and investigate high-risk cases as required.
• Distribute coaching performance reports and flag non-compliance with coaching requirements.

Skills

Administrative support

Regulatory compliance

Insurance processes

Job description

We are looking for a self-reliant individual with proven experience in administrative support and a solid understanding of insurance processes to be part of our operational support insurance team. Under the direction of the department head, you will be responsible for administering the FSCA central and representative register for representatives and key individuals and general administration.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPINSIBILIES WILL INCLUDE:

• Coordinate the registration and deregistration of representatives and key individuals, ensuring all key individuals consistently meet fit-and-proper regulatory requirements.
• Perform monthly reconciliations between the FSCA register and the organisation’s internal system to ensure accurate and compliant records.
• Process, authenticate, and maintain records relating to qualifications, regulatory exam (RE) outcomes, class of business (COB) status, and continuing professional development (CPD) for all registered representative
• Manage user enquiries and error notifications received from the sales team, ensuring timely resolution in accordance with departmental SLA requirements.
• Identify, replicate, and troubleshoot system errors, escalating unresolved issues to ICT together with clear replication steps and supporting documentation.
• Support ICT with User Acceptance Testing (UAT) by providing accurate testing inputs and validating system functionality.
• Assess and interpret monthly productivity files to identify Financial Associates (FAs) earning minimum wage and highlight non-productive individuals for corrective action.
• Prepare comprehensive monthly debit reports, request acknowledgements of debt, review high-risk cases, and initiate required investigations.
• Distribute coaching performance reports to the sales team, flag non-compliance with coaching requirements, and follow up on remedial actions taken.
• Provide support and guidance on enquiries related to the Coaching Application.