Insurance Operations Leader: Regulated & Data-Driven

Concentrix CVG South Africa (Pty) Ltd; Cape Town; Presencial; ZAR 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Pension Plans

Medical aid

32 days of annual leave

Employee Assistance Program (EAP)

Group Life Assurance

Employee Stock Purchase Plan (ESPP)

Learnerships and professional dev

Descripción de la vacante

Concentrix CVG South Africa (Pty) Ltd is seeking an experienced Operations Manager to lead a large, high-performing team supporting a UK home insurance customer base. You will balance customer outcomes, commercial priorities, and regulatory requirements while shaping improvements across sales, service, and claims support.

Based in Cape Town, you will develop leadership capability, manage risk, and drive performance against client targets.

Formación

• Proven experience leading a large-scale, fast-paced customer operation.
• Experience in UK financial services, ideally insurance.
• Experience working in a regulated environment with strong compliance focus.
• Ability to drive results against changing performance metrics.
• Ability to build trusted client relationships in high-accountability environments.

Responsabilidades

• Lead day-to-day operational management of 120 game-changers (including 8-9 Team Leaders) across a regulated UK insurance account
• Drive operational improvements across sales, service, and claims support activity
• Drive and deliver account performance and service delivery KPI’s against evolving client and operational performance metrics
• Monitor and analyse performance data to identify trends, manage risk and prioritise action
• Create and implement improvement plans that balance commercial outcomes with customer and regulatory requirements
• Drive adherence of Concentrix and client compliance standards while maintaining a strong focus on customer outcomes and risk management
• Build a culture of accountability and continuous improvement, where regulatory responsibility and operational discipline are embedded in daily activity
• Build effective Team Leader leadership capability, strengthen accountability, and improve consistency across the operation
• Motivate Team Leaders to manage performance and lead front line advisor population effectively
• Work in partnership with the client, to proactively provide updates operational performance, improvement plans, risk areas, and business priorities
• Demonstrate professional maturity and sound judgement in a high-visibility client environment
• Foster and drive internal departmental collaboration to ensure account success and accountability

Conocimientos

Operations leadership

UK insurance experience

Regulatory compliance

Data analysis

Risk management

Descripción del empleo

Concentrix CVG South Africa (Pty) Ltd is seeking an experienced Operations Manager to lead a large, high-performing team supporting a UK home insurance customer base. You will balance customer outcomes, commercial priorities, and regulatory requirements while shaping improvements across sales, service, and claims support.

Based in Cape Town, you will develop leadership capability, manage risk, and drive performance against client targets.