Insurance Operations: Performance Lead (Data-Driven)

The Recruitment Council; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading global recruitment firm in Cape Town is seeking an experienced Operations Performance Lead to drive performance and manage resources within their insurance operations. The successful candidate will have a proven track record in data-driven decision-making and performance management, ensuring KPIs and service quality are exceeded. This role offers growth and significant impact in a dynamic and regulated environment.

Qualifications

• Hands-on experience in a Team Leader or Supervisory role.
• Proven track record in maintaining accurate KPIs and metrics.

Responsibilities

• Monitor and manage individual and team performance using KPIs.
• Produce daily and strategic plans for targets.
• Provide coaching and development through performance management.

Skills

Performance Management

Data-driven decision-making

Problem-solving skills

Tools

CRM platforms

Reporting tools

Job description

A leading global recruitment firm in Cape Town is seeking an experienced Operations Performance Lead to drive performance and manage resources within their insurance operations. The successful candidate will have a proven track record in data-driven decision-making and performance management, ensuring KPIs and service quality are exceeded. This role offers growth and significant impact in a dynamic and regulated environment.