Insurance Broker - Client Relationship Manager

Placements24; Durban; Híbrido; ZAR 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive commission structure

Medical aid benefits

Retirement annuity options

Ongoing training and professional dev.

Modern office facilities

Client acquisition incentives

Supportive team in Durban

Descripción de la vacante

Placements24 is seeking an Insurance Broker in Durban, KwaZulu-Natal, to engage clients, assess needs across life, health, property, and commercial lines, and source quotes from multiple providers. You will negotiate terms, manage policy lifecycles, and nurture relationships to grow the client base.

The role emphasizes ethics, excellent communication, CRM proficiency, and a proactive approach to cross-selling, with a competitive commission structure and ongoing training in a reputable Durban

Formación

• Proven experience as an Insurance Broker or similar client-facing role in the insurance industry.
• Sound knowledge of different insurance products (e.g., life, health, property, commercial).
• Excellent communication, interpersonal, and presentation skills.
• Strong negotiation and sales abilities.
• Ability to build rapport and trust with clients.
• Detail-oriented with strong organizational skills.
• Familiarity with insurance brokerage software and CRM systems.
• Relevant industry certifications (e.g., FAIS accreditation) are essential.
• A genuine passion for client service and problem-solving.
• Must reside in or be willing to commute to Durban, South Africa.

Responsabilidades

• Engage with clients to identify their unique insurance requirements across various lines of business.
• Provide expert advice on appropriate insurance products and coverage options.
• Source, compare, and present insurance quotes from multiple providers to clients.
• Negotiate terms and premiums with insurance companies on behalf of clients.
• Manage the entire policy lifecycle, from initial application to renewal, ensuring client satisfaction.
• Build and maintain strong, long-lasting relationships with a portfolio of clients.
• Actively seek opportunities to cross-sell and up-sell relevant insurance products.
• Stay updated on industry trends, new products, and regulatory changes impacting the KwaZulu-Natal insurance market.
• Handle client inquiries, concerns, and claims support efficiently and professionally.
• Collaborate with internal teams to ensure seamless service delivery.

Conocimientos

Client-facing

Negotiation

Sales

Relationship building

Communication

Educación

FAIS accreditation

Industry certifications

Herramientas

CRM systems

Insurance brokerage software

Descripción del empleo

About the Role

Our client, a well-established insurance brokerage firm, is actively seeking a dedicated and client-focused Insurance Broker to join their vibrant team in Durban, KwaZulu-Natal. This role is perfect for an individual passionate about providing exceptional service and building long-term relationships with a diverse clientele. You will be responsible for understanding clients' insurance needs, offering tailored advice, and securing the most suitable policies from a range of providers. The ideal candidate possesses strong communication skills, a comprehensive understanding of the insurance market, and a commitment to ethical practices. As a key player in the Durban office, you will contribute to the growth and success of the brokerage by nurturing existing client relationships and attracting new business. We are looking for a proactive professional who can navigate the complexities of the insurance landscape and deliver clear, actionable recommendations. This position offers a unique opportunity to develop your career within a supportive and reputable organization, making a tangible difference to your clients' financial security.

Key Responsibilities

• Engage with clients to identify their unique insurance requirements across various lines of business.
• Provide expert advice on appropriate insurance products and coverage options.
• Source, compare, and present insurance quotes from multiple providers to clients.
• Negotiate terms and premiums with insurance companies on behalf of clients.
• Manage the entire policy lifecycle, from initial application to renewal, ensuring client satisfaction.
• Build and maintain strong, long-lasting relationships with a portfolio of clients.
• Actively seek opportunities to cross-sell and up-sell relevant insurance products.
• Stay updated on industry trends, new products, and regulatory changes impacting the KwaZulu-Natal insurance market.
• Handle client inquiries, concerns, and claims support efficiently and professionally.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Proven experience as an Insurance Broker or similar client-facing role in the insurance industry.
• Sound knowledge of different insurance products (e.g., life, health, property, commercial).
• Excellent communication, interpersonal, and presentation skills.
• Strong negotiation and sales abilities.
• Ability to build rapport and trust with clients.
• Detail-oriented with strong organizational skills.
• Familiarity with insurance brokerage software and CRM systems.
• Relevant industry certifications (e.g., FAIS accreditation) are essential.
• A genuine passion for client service and problem-solving.
• Must reside in or be willing to commute to Durban, South Africa.

Benefits

• Competitive commission structure and potential for high earnings.
• Basic salary reflecting experience and expertise.
• Medical aid benefits and gap cover.
• Retirement annuity options.
• Ongoing training and professional development opportunities.
• A supportive team environment in a well-regarded Durban brokerage.
• Opportunities to network within the KwaZulu-Natal business community.
• Modern office facilities.
• Client acquisition incentives.