Instructional Design Intern

Takealotcom; Cape Town; On-site; ZAR 67,000 - 112,000; Full time

Benefits offered by this job

Market-related remuneration

Mentorship Program

Online learning access

Counselling & legal support (confid.)

Free parking

Job summary

Takealot Group in Cape Town seeks an enthusiastic Instructional Design intern to design and update training materials, e-learning modules, and SOPs across operations and corporate teams. You will collaborate with multiple departments to gather requirements and drive learning effectiveness.

The role focuses on data-driven learning, reporting, and continuous improvement, with opportunities to work on dashboards and instructional projects within a fast-paced e‑commerce environment.

Qualifications

• N6 in Instructional Design, Adult Education, Educational Technology, HRD, Organizational Psychology, or related field.

Responsibilities

• Design, develop, and update interactive training materials, e-learning modules, and SOPs for operations and corporate teams.
• Collect, analyse, and present operational and learning data to support decision-making and continuous improvement.
• Collaborate with Operations, Supply Chain, Logistics, IT, Facilities, Health & Safety, and HR to gather training requirements.
• Prepare reports, dashboards, and presentations to communicate learning metrics and insights to stakeholders.
• Support development and maintenance of SOPs, quick-reference guides, and process documentation.
• Monitor performance against KPIs and identify learning opportunities, skill gaps, and corrective actions.
• Participate in problem-solving, identify root causes, and support practical instructional solutions.

Skills

Instructional Content Development

Data & Learning Analytics

Cross-Functional Collaboration

Reporting & Dashboards

Process Documentation

Performance Improvement

Problem-Solving

Computer Literacy

Communication

Time Management

Analytical Skills

Educational & Socioeconomic Awareness

Education

N6 in Instructional Design or related field

Tools

Articulate Storyline

Rise

Canva

LMS

Job description

Takealot South Africa's leading online retailer, is looking for a highly talented Instructional Design to join our team in

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think youve been challenged before? Think again!

Key Responsibilities

• Instructional Content Development: Assist in designing, developing, and updating interactive training materials, e-learning modules, digital learning assets, and standard operating procedures (SOPs) for operational and corporate teams.
• Data & Learning Analytics: Collect, analyse, interpret, and present operational and learning data to support decision-making, evaluate training effectiveness, and drive continuous improvement.
• Cross-Functional Collaboration: Work collaboratively with cross-functional teams including Operations, Supply Chain, Logistics, IT, Facilities, Health & Safety, and HR to gather training requirements and build targeted learning solutions.
• Reporting & Dashboards: Prepare clear reports, dashboards, and presentations to communicate learning metrics, training insights, and recommendations to key stakeholders.
• Process Documentation: Support the development, review, and maintenance of SOPs, quick-reference guides, and process documentation across business units.
• Performance Improvement & Needs Analysis: Monitor operational performance against key performance indicators (KPIs) and assist in identifying learning opportunities, skill gaps, and corrective training actions.
• Problem-Solving & Innovation: Participate in problem-solving initiatives by identifying root causes of performance/skill gaps, proposing practical instructional solutions, and supporting implementation.

Requirements & Qualifications

Qualifications & Education:

• N6 in Instructional Design, Adult Education, Educational Technology, Human Resource Development, Organizational Psychology, or a related field.

Skills Required:

• Computer Literacy: Strong command of computers and digital platforms.
• Software Proficiency: MS Office Suite (Word, Excel, PowerPoint). Exposure to eLearning authoring tools (e.g., Articulate Storyline, Rise, Canva) or Learning Management Systems (LMS) is an advantage.
• Communication: Exceptional written, verbal, and visual communication skills.
• Time Management: Strong organizational skills and the ability to manage multiple instructional/training projects simultaneously.
• Analytical Skills: Capability to collect, interpret, and present data effectively.
• Educational & Socioeconomic Understanding: Familiarity with adult learning theories, workplace learning principles, and socioeconomic/public policy factors affecting education and workforce development.

Attributes Required:

• Collaborative: Able to build strong working relationships across diverse teams.
• Creative Energy: Brings fresh, innovative ideas to learning design and visual content.
• Hands-On: Proactive, practical, and willing to dive deep into operational workflows.
• Voice & Confidence: Confident to share feedback, present ideas, and contribute to strategy discussions.
• Problem-Solving: Strong critical-thinking and root-cause analysis capabilities.
• Detail-Oriented: High level of precision in content design and data reporting.

This is an 18-month contract

High Level:

At the Takealot Group, ourInternship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment.

Every selected Interngains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.

Youll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.

The Environment:

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

Lets talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We arent fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship Program: We arent kidding when we say the people with the best people win. NowS your chance to be one of the best, by learning from the best.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind.

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.