Instructional Design Intern

takealot.com; Cape Town; On-site; ZAR 45,000 - 67,000; Full time

Benefits offered by this job

Mentorship Program

Online Learning

Total Remuneration Package

Counselling & Support

Free parking

Job summary

Takealot Group is offering an 18-month internship in Cape Town for an aspiring Instructional Designer. You'll design and update interactive training, develop SOPs, and build dashboards to track learning metrics across Operations, Supply Chain, and IT teams.

You'll work with cross-functional teams, gather training requirements, and contribute to performance improvement initiatives while learning from seasoned professionals in a fast-paced e-commerce environment.

Qualifications

• N6 in Instructional Design, Adult Education, Educational Technology, HRD, or related field.
• Familiarity with adult learning theories and workplace learning principles.

Responsibilities

• Design, develop, and update interactive training materials and SOPs for operational and corporate teams.
• Collect, analyze, and present learning data to support decision-making and improvement.
• Collaborate with Operations, Supply Chain, Logistics, IT, Facilities, Health & Safety, and HR to gather training requirements.
• Prepare reports, dashboards, and presentations communicating learning metrics to stakeholders.
• Support development, review, and maintenance of SOPs and process documentation across units.
• Monitor KPIs and identify learning opportunities, skill gaps, and corrective actions.
• Identify root causes of performance gaps and propose instructional solutions.

Skills

Computer Literacy

Software Proficiency

Communication

Time Management

Analytical Skills

Educational & Socioeconomic理解

Education

N6 in Instructional Design

Tools

Articulate Storyline

Rise

Canva

LMS

Job description

Takealot South Africa's leading online retailer, is looking for a highly talented Instructional Design to join our team in

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

Key Responsibilities

• Instructional Content Development: Assist in designing, developing, and updating interactive training materials, e-learning modules, digital learning assets, and standard operating procedures (SOPs) for operational and corporate teams.
• Data & Learning Analytics: Collect, analyse, interpret, and present operational and learning data to support decision-making, evaluate training effectiveness, and drive continuous improvement.
• Cross-Functional Collaboration: Work collaboratively with cross-functional teams including Operations, Supply Chain, Logistics, IT, Facilities, Health & Safety, and HR to gather training requirements and build targeted learning solutions.
• Reporting & Dashboards: Prepare clear reports, dashboards, and presentations to communicate learning metrics, training insights, and recommendations to key stakeholders.
• Process Documentation: Support the development, review, and maintenance of SOPs, quick-reference guides, and process documentation across business units.
• Performance Improvement & Needs Analysis: Monitor operational performance against key performance indicators (KPIs) and assist in identifying learning opportunities, skill gaps, and corrective training actions.
• Problem-Solving & Innovation: Participate in problem-solving initiatives by identifying root causes of performance/skill gaps, proposing practical instructional solutions, and supporting implementation.

Requirements & Qualifications

Qualifications & Education:

• N6 in Instructional Design, Adult Education, Educational Technology, Human Resource Development, Organizational Psychology, or a related field.

Skills Required:

• Computer Literacy: Strong command of computers and digital platforms.
• Software Proficiency: MS Office Suite (Word, Excel, PowerPoint). Exposure to eLearning authoring tools (e.g., Articulate Storyline, Rise, Canva) or Learning Management Systems (LMS) is an advantage.
• Communication: Exceptional written, verbal, and visual communication skills.
• Time Management: Strong organizational skills and the ability to manage multiple instructional/training projects simultaneously.
• Analytical Skills: Capability to collect, interpret, and present data effectively.
• Educational & Socioeconomic Understanding: Familiarity with adult learning theories, workplace learning principles, and socioeconomic/public policy factors affecting education and workforce development.

Attributes Required:

• Collaborative: Able to build strong working relationships across diverse teams.
• Creative Energy: Brings fresh, innovative ideas to learning design and visual content.
• Hands-On: Proactive, practical, and willing to dive deep into operational workflows.
• Voice & Confidence: Confident to share feedback, present ideas, and contribute to strategy discussions.
• Problem-Solving: Strong critical-thinking and root-cause analysis capabilities.
• Detail-Oriented: High level of precision in content design and data reporting.

Takealot South Africa's leading online retailer, is looking for a highly talented Instructional Design to join our team in

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

Key Responsibilities

• Instructional Content Development: Assist in designing, developing, and updating interactive training materials, e-learning modules, digital learning assets, and standard operating procedures (SOPs) for operational and corporate teams.
• Data & Learning Analytics: Collect, analyse, interpret, and present operational and learning data to support decision-making, evaluate training effectiveness, and drive continuous improvement.
• Cross-Functional Collaboration: Work collaboratively with cross-functional teams including Operations, Supply Chain, Logistics, IT, Facilities, Health & Safety, and HR to gather training requirements and build targeted learning solutions.
• Reporting & Dashboards: Prepare clear reports, dashboards, and presentations to communicate learning metrics, training insights, and recommendations to key stakeholders.
• Process Documentation: Support the development, review, and maintenance of SOPs, quick-reference guides, and process documentation across business units.
• Performance Improvement & Needs Analysis: Monitor operational performance against key performance indicators (KPIs) and assist in identifying learning opportunities, skill gaps, and corrective training actions.
• Problem-Solving & Innovation: Participate in problem-solving initiatives by identifying root causes of performance/skill gaps, proposing practical instructional solutions, and supporting implementation.

Requirements & Qualifications

Qualifications & Education:

• N6 in Instructional Design, Adult Education, Educational Technology, Human Resource Development, Organizational Psychology, or a related field.

Skills Required:

• Computer Literacy: Strong command of computers and digital platforms.
• Software Proficiency: MS Office Suite (Word, Excel, PowerPoint). Exposure to eLearning authoring tools (e.g., Articulate Storyline, Rise, Canva) or Learning Management Systems (LMS) is an advantage.
• Communication: Exceptional written, verbal, and visual communication skills.
• Time Management: Strong organizational skills and the ability to manage multiple instructional/training projects simultaneously.
• Analytical Skills: Capability to collect, interpret, and present data effectively.
• Educational & Socioeconomic Understanding: Familiarity with adult learning theories, workplace learning principles, and socioeconomic/public policy factors affecting education and workforce development.

Attributes Required:

• Collaborative: Able to build strong working relationships across diverse teams.
• Creative Energy: Brings fresh, innovative ideas to learning design and visual content.
• Hands-On: Proactive, practical, and willing to dive deep into operational workflows.
• Voice & Confidence: Confident to share feedback, present ideas, and contribute to strategy discussions.
• Problem-Solving: Strong critical-thinking and root-cause analysis capabilities.
• Detail-Oriented: High level of precision in content design and data reporting.

This is an 18-month contract

High Level:

At the Takealot Group, ourInternship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment.

Every selected Interngains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.

The Environment:

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind.

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.