Installation and Maintenance Technician

Placements24; Upington; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Training and development

Job summary

Placements24 in Upington, Northern Cape, is seeking an Installation and Maintenance Technician to install and maintain telecom equipment for residential and business clients. You will deploy new equipment, perform routine maintenance, diagnose issues, and provide basic customer support, while adhering to safety protocols.

This hybrid role requires travel within the Northern Cape and a customer-focused approach to ensure reliable connectivity.

Qualifications

• Experience in installation, maintenance or technical support.
• Strong networking knowledge (TCP/IP, routers, modems).
• Ability to read diagrams and installation guides.
• Proficiency with hand tools and testing equipment.
• Good problem-solving and attention to detail.
• Effective communication and customer service skills.
• Valid driver's license and willingness to travel.
• Willingness to work flexible hours and travel within Northern Cape.
• Basic knowledge of fibre optic installation is a plus.
• Ability to work independently and manage tasks efficiently.

Responsibilities

• Install and configure telecommunication equipment, including routers, modems, and network cabling.
• Perform routine maintenance checks and upgrades on existing infrastructure.
• Diagnose and resolve issues related to internet connectivity, signal strength, and equipment malfunctions.
• Conduct site surveys to determine optimal installation points and necessary equipment.
• Provide basic customer support and guidance on equipment usage.
• Adhere to safety protocols and company procedures during installations and maintenance.
• Maintain accurate records of installations and maintenance performed.
• Manage tools and equipment, ensuring they are in good working order.
• Liaise with central support to escalate complex issues.
• Ensure customer satisfaction with installed services and technical support.

Skills

Networking fundamentals

Routers & modems

Diagnostics & troubleshooting

Reading diagrams

Tools & testing equipment

Customer service

Communication

Driver's license

Travel readiness

Fibre optic basics

Tools

Testing equipment

Job description

About the Role

Our client, a growing company in the telecommunications sector, is seeking a skilled Installation and Maintenance Technician to join their team in Upington, Northern Cape . This role is crucial for ensuring the reliable installation and ongoing upkeep of communication infrastructure for residential and business clients. You will be responsible for deploying new equipment, performing necessary maintenance, and troubleshooting any technical issues that arise. The ideal candidate possesses strong technical skills, a keen eye for detail, and excellent customer service abilities. This is a fantastic opportunity to contribute to a vital service industry and work within a supportive team environment. You will play a key part in connecting communities and ensuring seamless communication services.

Key Responsibilities

• Install and configure telecommunication equipment, including routers, modems, and network cabling.
• Perform routine maintenance checks and upgrades on existing infrastructure to ensure optimal performance.
• Diagnose and resolve technical issues related to internet connectivity, signal strength, and equipment malfunctions.
• Conduct site surveys to determine optimal installation points and necessary equipment.
• Provide basic customer support and guidance on equipment usage.
• Adhere to all safety protocols and company procedures during installations and maintenance activities.
• Maintain accurate records of installations, maintenance performed, and customer interactions.
• Manage tools and equipment, ensuring they are in good working order.
• Liaise with the central support team to elevate complex technical problems.
• Ensure customer satisfaction with the installed services and technical support provided.

Requirements

• Previous experience in installation, maintenance, or a technical support role, preferably within the telecommunications or IT sector.
• Solid understanding of networking principles, including TCP/IP, routers, and modems.
• Ability to read and interpret technical diagrams and installation guides.
• Proficiency in using hand tools and testing equipment.
• Good problem-solving skills and attention to detail.
• Effective communication and customer service skills.
• A valid driver's license and a clean driving record are required for travel to client sites.
• Willingness to work flexible hours and travel within the Northern Cape region.
• Basic knowledge of fibre optic installation is a plus.
• Ability to work independently and manage tasks efficiently.

Benefits

This position offers a competitive salary of R per annum , along with benefits such as a company vehicle and fuel allowance. Our client provides comprehensive training and opportunities for skill development within the telecommunications field. This Hybrid role involves significant on-site work in and around Upington, Northern Cape , with some flexibility for administrative tasks. We foster a collaborative work environment and offer a stable career path. Join our dedicated team and contribute to connecting the region.