Remote Technical Support Specialist - Installation

Placements24; Stellenbosch; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work premium

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Training and development

Job summary

Placements24 is seeking a Remote Technical Support Specialist focusing on Installation to join our virtual team. You will provide expert remote guidance and troubleshooting to clients and on-site technicians to ensure successful deployments from anywhere, with responsibilities spanning installation, calibration, and documentation.

The role demands strong communication, deep technical knowledge across mechanical, electrical, and software systems, and a proactive, self-motivated mindset suitable

Qualifications

• Extensive experience in technical support and remote installation.
• Ability to guide on-site personnel remotely.
• Strong problem-solving in a remote context.

Responsibilities

• Provide real-time remote technical assistance for equipment installation projects.
• Guide on-site personnel through complex setup, configuration, and calibration procedures.
• Diagnose and troubleshoot installation-related technical issues using remote diagnostic tools.
• Develop and update remote installation support documentation and best practices.
• Collaborate with project managers and engineering teams to resolve escalated technical challenges.
• Maintain detailed records of remote support interactions and resolution outcomes.

Skills

Remote support

Troubleshooting

Installation experience

Customer communication

Tools

Remote access tools

Diagnostic software

Collaboration tools

Job description

About the Role Our client is looking for a highly competent Remote Technical Support Specialist focusing on Installation to join their virtual team. This role involves providing expert guidance and troubleshooting remotely to clients and on-site technicians during the installation process of complex systems. You will leverage advanced communication tools and your deep technical knowledge to ensure successful deployments from anywhere, supporting operations that may originate from Paarl or elsewhere. This position requires a proactive individual with exceptional problem-solving abilities and a commitment to delivering outstanding remote technical assistance. Join a company that is at the forefront of remote service delivery.

Key Responsibilities

• Provide real-time remote technical assistance for equipment installation projects.
• Guide on-site personnel through complex setup, configuration, and calibration procedures.
• Diagnose and troubleshoot installation-related technical issues using remote diagnostic tools.
• Develop and update remote installation support documentation and best practices.
• Collaborate with project managers and engineering teams to resolve escalated technical challenges.
• Maintain detailed records of remote support interactions and resolution outcomes.

Requirements

• Extensive experience in technical support, installation, or field service, with a strong remote component.
• Proficiency in using remote access, diagnostic, and collaboration software.
• Deep understanding of mechanical, electrical, or software systems relevant to our product lines.
• Excellent communication and interpersonal skills, with the ability to explain technical details clearly.
• Strong analytical and problem-solving capabilities, especially in a remote context.
• Self-motivated and capable of managing workload independently in a virtual environment.

Benefits

• Competitive salary with remote work premium.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company contributions.
• Access to advanced remote support technologies and continuous training.
• Flexible work hours and the ability to work from any location.